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Esc\u00fachalo ahora en http:\/\/bit.ly\/2zQ180F","message":"Arma la fiesta y baila toda la noche el playlist de \"As\u00ed Suena Ozuna\". Esc\u00fachalo ahora en http:\/\/bit.ly\/2zQ180F","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155279600198022&id=146468423021","totalInteractions":6542,"reactions":6474,"comments":29,"shares":39,"interactionRate":"0.5699%","type":"Photo","isPotentiallyPaid":"Highly Likely"},{"pageName":"Claro RD","createTime":"<b>Claro RD - 2017-11-14 15:26:28<\/b><br \/>Esta Navidad recibe el Doble de Internet por 3 a\u00f1os con tu plan m\u00f3vil PostPago. Ven con tu mismo n\u00famero y recibe un 75% de descuento en la renta por 3 meses. V\u00e1lido para clientes nuevos y existentes. Conoce m\u00e1s en http:\/\/bit.ly\/2hySsaq","message":"Esta Navidad recibe el Doble de Internet por 3 a\u00f1os con tu plan m\u00f3vil PostPago. Ven con tu mismo n\u00famero y recibe un 75% de descuento en la renta por 3 meses. V\u00e1lido para clientes nuevos y existentes. Conoce m\u00e1s en http:\/\/bit.ly\/2hySsaq","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155243922103022&id=146468423021","totalInteractions":4734,"reactions":4568,"comments":123,"shares":43,"interactionRate":"0.4125%","type":"Photo","isPotentiallyPaid":"Highly Likely"},{"pageName":"Claro RD","createTime":"<b>Claro RD - 2017-11-10 19:52:27<\/b><br \/>\u00a1El campe\u00f3n Rayo McQueen vuelve en Cars 3! V\u00edvelo por #Clarovideo, accede a www.clarovideo.com y ponlo en tu lista.","message":"\u00a1El campe\u00f3n Rayo McQueen vuelve en Cars 3! 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A trav\u00e9s de tu app #MiAltice.","message":"Lleg\u00f3 Altice y estamos #9cito, estrena con Paqueticos a 9 pesitos. \u00a1Solo por hoy! 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Escucha la lista gratis en #Clarom\u00fasica: http:\/\/bit.ly\/2tUpvph","message":"Pon tu d\u00eda en movimiento con Lo M\u00e1s Escuchado. 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Reg\u00edstrate hoy y haz tus transacciones sin consumir tu Internet.","message":"Adquiere tu paquete de Internet dondequiera que est\u00e9s usando #MiClaroApp en tu m\u00f3vil. 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Perez","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/963755913692739","picture":"https:\/\/graph.facebook.com\/963755913692739\/picture","posts":0,"comments":40,"total":40,"overlaps":"vivaRD (40)","overlapsCount":"vivaRD (40)"},{"name":"Will Rodriguez","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/1235198106579970","picture":"https:\/\/graph.facebook.com\/1235198106579970\/picture","posts":0,"comments":39,"total":39,"overlaps":"Altice Dominicana (39)","overlapsCount":"Altice Dominicana (39)"},{"name":"Junior Castillo","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/1737961909578339","picture":"https:\/\/graph.facebook.com\/1737961909578339\/picture","posts":0,"comments":34,"total":34,"overlaps":"Altice Dominicana (34)","overlapsCount":"Altice Dominicana (34)"},{"name":"Alba Nuris Vasquez de Aquino","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/1461300417250805","picture":"https:\/\/graph.facebook.com\/1461300417250805\/picture","posts":0,"comments":33,"total":33,"overlaps":"Altice Dominicana (33)","overlapsCount":"Altice Dominicana (33)"},{"name":"Lic Francisco El\u00edas Cordero","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/818741218221856","picture":"https:\/\/graph.facebook.com\/818741218221856\/picture","posts":0,"comments":30,"total":30,"overlaps":"Altice Dominicana (30)","overlapsCount":"Altice Dominicana (30)"},{"name":"Alma Herrera","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/10210969550780076","picture":"https:\/\/graph.facebook.com\/10210969550780076\/picture","posts":0,"comments":27,"total":27,"overlaps":"Altice Dominicana (27)","overlapsCount":"Altice Dominicana (27)"},{"name":"David Brownlee","profileLink":"https:\/\/www.facebook.com\/app_scoped_user_id\/10211328328031023","picture":"https:\/\/graph.facebook.com\/10211328328031023\/picture","posts":6,"comments":19,"total":25,"overlaps":"vivaRD (25)","overlapsCount":"vivaRD (25)"}]},{"type":"table","placeholders":{"clientName":"Socialad","metricName":"Facebook User Posts Table","timePeriod":"01\/11\/2017 - 30\/11\/2017","interval":"total","notes":""},"metaData":{"columns":[{"id":"createTime","title":"Post","width":0.5,"type":"facebookUserPost"},{"id":"reactions","title":"Reactions","width":0.1,"type":"integer"},{"id":"comments","title":"Comments","width":0.1,"type":"integer"},{"id":"shares","title":"Shares","width":0.1,"type":"integer"},{"id":"type","title":"Type","width":0.1},{"id":"timeToRespond","title":"Response Time","width":0.1,"type":"responseTime"}],"serverSide":true,"paginate":true,"sortBy":"createTime","sortDir":"DESC"},"data":[{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Miharbi Beeperson - 2017-11-30 14:48:24<\/b><br \/>aqui esta la verdad de su politica de uso ","userName":"Miharbi Beeperson","message":"aqui esta la verdad de su politica de uso ","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1877607402276417&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Video","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-28 13:23:21<\/b><br \/>tenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993078, 9933075.9930705","userName":"David Brownlee","message":"tenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993078, 9933075.9930705","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1870736149630209&id=181560248547816","reactions":1,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-28 13:02:30<\/b><br \/>tenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993078, 9933075.9930705","userName":"David Brownlee","message":"tenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993078, 9933075.9930705","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1870669709636853&id=181560248547816","reactions":1,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-28 12:45:42<\/b><br \/>here is what i am today....hristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\n\nChat started\nCustomer service\nAll of our agents are busy at this time. Since they can, they will be attending.\nchristopher david brownlee\nThe cal center is not helpful and needs an English or bi lingual representative\ni post in spaih\nLive Assistance 3 joined the chat\nchristopher david brownlee\nLive Assistance 3\nCustomer Support\n\ud83d\udc4d\ud83d\udc4e\nchristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\nAsistencia en vivo 3\nAtenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993","userName":"David Brownlee","message":"here is what i am today....hristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\n\nChat started\nCustomer service\nAll of our agents are busy at this time. Since they can, they will be attending.\nchristopher david brownlee\nThe cal center is not helpful and needs an English or bi lingual representative\ni post in spaih\nLive Assistance 3 joined the chat\nchristopher david brownlee\nLive Assistance 3\nCustomer Support\n\ud83d\udc4d\ud83d\udc4e\nchristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\nAsistencia en vivo 3\nAtenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1870612076309283&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-27 17:35:18<\/b><br \/>TO PRES MEDINA OFFICE","userName":"David Brownlee","message":"TO PRES MEDINA OFFICE","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1867858659917958&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-27 17:35:00<\/b><br \/>no one has called me\nI AM VERY ANGRY THAT NO ONE HAS CALLED ME, SINCE I HAVE CONNECTION TO","userName":"David Brownlee","message":"no one has called me\nI AM VERY ANGRY THAT NO ONE HAS CALLED ME, SINCE I HAVE CONNECTION TO","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1867857729918051&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>David Brownlee - 2017-11-27 13:09:52<\/b><br \/>awful servicei paid 11l peso and days   lter no sevice.  No english speaking people thtat workes there","userName":"David Brownlee","message":"awful servicei paid 11l peso and days   lter no sevice.  No english speaking people thtat workes there","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1867069566663534&id=181560248547816","reactions":0,"comments":20,"shares":0,"type":"Status","respTime":"27\/11\/2017 14:04:24","timeToRespond":"27\/11\/2017 14:04:24"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Edwar Suarez - 2017-11-27 11:32:33<\/b><br \/>YO AQUI PENSANDO DE QUE SERA DIA HOY ?","userName":"Edwar Suarez","message":"YO AQUI PENSANDO DE QUE SERA DIA HOY ?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1866780943359063&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Adonis Acevedo - 2017-11-25 12:47:03<\/b><br \/>Hoy estaran de oferta en los moviles","userName":"Adonis Acevedo","message":"Hoy estaran de oferta en los moviles","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1860465670657257&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Richard Richard - 2017-11-25 11:51:17<\/b><br \/>HOY PORAMI ESTAS 1 ombre non eser da verdade","userName":"Richard Richard","message":"HOY PORAMI ESTAS 1 ombre non eser da verdade","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1860308374006320&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Eduardo Miguel Feliz - 2017-11-25 04:09:46<\/b><br \/>REACTIVE EL INTERNET Y SIGO CON LA VENDITA DEGRADACION QUE LO QUE PASA... Yo lo que estoy es gastan mi dinero en valde","userName":"Eduardo Miguel Feliz","message":"REACTIVE EL INTERNET Y SIGO CON LA VENDITA DEGRADACION QUE LO QUE PASA... Yo lo que estoy es gastan mi dinero en valde","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1859280134109144&id=181560248547816","reactions":0,"comments":1,"shares":1,"type":"Status","respTime":"27\/11\/2017 13:00:44","timeToRespond":"27\/11\/2017 13:00:44"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Luis Fernandez - 2017-11-24 13:39:59<\/b><br \/>Tienen alguna aver\u00eda que s\u00f3lo me funcionan las redes sociales y a\u00fan me quedan 4 d\u00edas ilimitados de mi paquete?","userName":"Luis Fernandez","message":"Tienen alguna aver\u00eda que s\u00f3lo me funcionan las redes sociales y a\u00fan me quedan 4 d\u00edas ilimitados de mi paquete?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1857333407637150&id=181560248547816","reactions":0,"comments":3,"shares":0,"type":"Status","respTime":"24\/11\/2017 14:16:31","timeToRespond":"24\/11\/2017 14:16:31"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Jose Gregorio Jaquez - 2017-11-24 04:28:47<\/b><br \/>Buenas me gustaria trabajar para ustedes soy t\u00e9cnico  en iptv data voz y fibra me gustar\u00eda saber los requisitos  para pertenecer  esta gran familia mi n\u00famero es el 829-317-5539","userName":"Jose Gregorio Jaquez","message":"Buenas me gustaria trabajar para ustedes soy t\u00e9cnico  en iptv data voz y fibra me gustar\u00eda saber los requisitos  para pertenecer  esta gran familia mi n\u00famero es el 829-317-5539","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1856021634434994&id=181560248547816","reactions":0,"comments":3,"shares":0,"type":"Status","respTime":"24\/11\/2017 14:07:23","timeToRespond":"24\/11\/2017 14:07:23"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Daniel Mueses - 2017-11-23 03:00:50<\/b><br \/>w","userName":"Daniel Mueses","message":"w","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1852567224780435&id=181560248547816","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Bill Blaylock - 2017-11-22 13:17:49<\/b><br \/>Puede poner sus frequencias de GSM ( 2G, 3G, UMTS) y band de LTE en su sitio del internet por favor","userName":"Bill Blaylock","message":"Puede poner sus frequencias de GSM ( 2G, 3G, UMTS) y band de LTE en su sitio del internet por favor","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1850689111634913&id=181560248547816","reactions":0,"comments":2,"shares":0,"type":"Status","respTime":"22\/11\/2017 13:43:38","timeToRespond":"22\/11\/2017 13:43:38"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Eduardo Miguel Feliz - 2017-11-21 22:06:46<\/b><br \/>soy eduardo y mi internet da pena a 230 kilobite por segundoby el de mi amigo a 18 mb por segundo que pasa...Eso da pena de verlo","userName":"Eduardo Miguel Feliz","message":"soy eduardo y mi internet da pena a 230 kilobite por segundoby el de mi amigo a 18 mb por segundo que pasa...Eso da pena de verlo","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1848757871828037&id=181560248547816","reactions":0,"comments":5,"shares":0,"type":"Status","respTime":"22\/11\/2017 13:24:17","timeToRespond":"22\/11\/2017 13:24:17"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Ricardo Roques Sanchez - 2017-11-20 02:23:42<\/b><br \/>Un abuso el volumen de la m\u00fasica en el club de claro. Incre\u00edble que las autoridades de 911 no sean capases de tomar carta en el asunto.\n#911\n#claro rd","userName":"Ricardo Roques Sanchez","message":"Un abuso el volumen de la m\u00fasica en el club de claro. Incre\u00edble que las autoridades de 911 no sean capases de tomar carta en el asunto.\n#911\n#claro rd","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155257815963022&id=146468423021","reactions":0,"comments":1,"shares":0,"type":"Status","respTime":"20\/11\/2017 13:08:37","timeToRespond":"20\/11\/2017 13:08:37"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Josian Germosen Taveras - 2017-11-17 23:55:52<\/b><br \/>tengo dos meses (casi 3 desde el primero de septiembre) esperando por un traslado de servicio a Bavaro Punta Cana, ha sido imposible que me acaben de resolver, pesimo el servicio... pesimo.... no me ponen caso, no me dan respuesta, todos los dias llamo y siempre me dicen \"un supervisor lo estara llamando en menos de 24 horas\"... peor aun estoy pagando por un servicio durante estos casi tres meses sin estarlo recibiendo, ya que ustedes mismos me han dicho \"que para poder trasladarlo tengo que seguir pagando\"... creo que se estan pasando... nunca habia tenido tan mala experiencia con un servicio... nunca. Ganas no me faltan de utilizar una empresa de internet y cable de aqui de la zona.... #clarord #claro","userName":"Josian Germosen Taveras","message":"tengo dos meses (casi 3 desde el primero de septiembre) esperando por un traslado de servicio a Bavaro Punta Cana, ha sido imposible que me acaben de resolver, pesimo el servicio... pesimo.... no me ponen caso, no me dan respuesta, todos los dias llamo y siempre me dicen \"un supervisor lo estara llamando en menos de 24 horas\"... peor aun estoy pagando por un servicio durante estos casi tres meses sin estarlo recibiendo, ya que ustedes mismos me han dicho \"que para poder trasladarlo tengo que seguir pagando\"... creo que se estan pasando... nunca habia tenido tan mala experiencia con un servicio... nunca. Ganas no me faltan de utilizar una empresa de internet y cable de aqui de la zona.... #clarord #claro","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155252494038022&id=146468423021","reactions":1,"comments":1,"shares":0,"type":"Status","respTime":"18\/11\/2017 15:40:40","timeToRespond":"18\/11\/2017 15:40:40"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Sleyther Marte - 2017-11-17 18:16:01<\/b><br \/>Experienciaservicio@claro.com.do ten\u00eda problemas con el cableado del Internet, pero se a resuelto gracias A: Jos\u00e9 Manuel Ventura  #93232 #MuyBuenTrabajo.","userName":"Sleyther Marte","message":"Experienciaservicio@claro.com.do ten\u00eda problemas con el cableado del Internet, pero se a resuelto gracias A: Jos\u00e9 Manuel Ventura  #93232 #MuyBuenTrabajo.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155251764208022&id=146468423021","reactions":1,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Fernando Jimenez - 2017-11-17 17:49:35<\/b><br \/>que hay que hacer para que solucionen una aver\u00eda ? reclamo #30467048","userName":"Fernando Jimenez","message":"que hay que hacer para que solucionen una aver\u00eda ? reclamo #30467048","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155251716358022&id=146468423021","reactions":0,"comments":1,"shares":0,"type":"Status","respTime":"17\/11\/2017 22:40:48","timeToRespond":"17\/11\/2017 22:40:48"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Johel DeOleo - 2017-11-17 13:19:17<\/b><br \/>NADIE ME HABLE MAL DE VIVA.... INTERNET CORRIENDO A 30 MB.... EL FINAL....... PONTE VERDEEEE","userName":"Johel DeOleo","message":"NADIE ME HABLE MAL DE VIVA.... INTERNET CORRIENDO A 30 MB.... EL FINAL....... PONTE VERDEEEE","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1834308389939652&id=181560248547816","reactions":1,"comments":1,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Carmen Moya - 2017-11-16 22:35:51<\/b><br \/>Claro tiene un p\u00e9simo servicio al cliente (no es sorpresa), con la fibra \u00f3ptica no le advierten al cliente que el tel\u00e9fono funcionar\u00e1 a trav\u00e9s de la cajita del internet, lo que significa que si no hay luz, no funciona el tel\u00e9fono. Luego de sufrir este proceso de no tener tel\u00e9fono cuando no hay luz, puse m\u00faltiples reclamaciones para que pusieran el servicio como estaba, y nada. Gracias claro por su falta de consideraci\u00f3n al cliente, espero que ese monopolio u oligopolio que tienen les dure poco.","userName":"Carmen Moya","message":"Claro tiene un p\u00e9simo servicio al cliente (no es sorpresa), con la fibra \u00f3ptica no le advierten al cliente que el tel\u00e9fono funcionar\u00e1 a trav\u00e9s de la cajita del internet, lo que significa que si no hay luz, no funciona el tel\u00e9fono. Luego de sufrir este proceso de no tener tel\u00e9fono cuando no hay luz, puse m\u00faltiples reclamaciones para que pusieran el servicio como estaba, y nada. Gracias claro por su falta de consideraci\u00f3n al cliente, espero que ese monopolio u oligopolio que tienen les dure poco.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155249809388022&id=146468423021","reactions":1,"comments":1,"shares":0,"type":"Status","respTime":"17\/11\/2017 22:48:40","timeToRespond":"17\/11\/2017 22:48:40"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> got a post by <b>Joelvis Columna - 2017-11-16 21:11:55<\/b><br \/>Es un abuso en la forma que aumentan el precio de los paquetes de datos.","userName":"Joelvis Columna","message":"Es un abuso en la forma que aumentan el precio de los paquetes de datos.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1832350056802152&id=181560248547816","reactions":1,"comments":4,"shares":0,"type":"Status","respTime":"16\/11\/2017 21:15:06","timeToRespond":"16\/11\/2017 21:15:06"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Erick Antonio Guzman D - 2017-11-16 17:09:32<\/b><br \/>Es increible el servicio tan INCOMPETENTE de Claro RD Hace como 3 meses yo llamo para empezar el proceso de cancelacion de mi contrato de celular y les pregunto de cuanto es la penalidad. Me dicen que era de 700 pesos, resulta que voy a la sucursal a salir de ellos y en vez de bajar la penalidad me sube a 1,400 pesos!! \n\nEllos hacen su review y encuentran que realmente me dijeron que eran 700 pesos y que someterian un Ticket\/caso para darme lo que se me dijo hace 3 meses. El dia de ayer se supone que se cerraria el caso y yo llamo hoy para ver que paso.. me saltan que no, que debo pagar los 1,400 y que nadie puede hacer nada. \n\nPues Claro RD resulta que si hay algo que yo puedo hacer y se llama \"Demanda\" \n\nOjo: Tengo Screenshot de cuando me dijeron por su chat en su pagina web que el monto por penalidad eran 700 y no 1,400. \n\nNo hago esto por el dinero, sino por el abuso de esta gente. Muchas personas me dijeron que cosas asi hacian ellos a cada rato y yo no lo creia, pero ahora que me","userName":"Erick Antonio Guzman D","message":"Es increible el servicio tan INCOMPETENTE de Claro RD Hace como 3 meses yo llamo para empezar el proceso de cancelacion de mi contrato de celular y les pregunto de cuanto es la penalidad. Me dicen que era de 700 pesos, resulta que voy a la sucursal a salir de ellos y en vez de bajar la penalidad me sube a 1,400 pesos!! \n\nEllos hacen su review y encuentran que realmente me dijeron que eran 700 pesos y que someterian un Ticket\/caso para darme lo que se me dijo hace 3 meses. El dia de ayer se supone que se cerraria el caso y yo llamo hoy para ver que paso.. me saltan que no, que debo pagar los 1,400 y que nadie puede hacer nada. \n\nPues Claro RD resulta que si hay algo que yo puedo hacer y se llama \"Demanda\" \n\nOjo: Tengo Screenshot de cuando me dijeron por su chat en su pagina web que el monto por penalidad eran 700 y no 1,400. \n\nNo hago esto por el dinero, sino por el abuso de esta gente. Muchas personas me dijeron que cosas asi hacian ellos a cada rato y yo no lo creia, pero ahora que me","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155249041498022&id=146468423021","reactions":2,"comments":2,"shares":0,"type":"Status","respTime":"17\/11\/2017 22:51:34","timeToRespond":"17\/11\/2017 22:51:34"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> got a post by <b>Isabel Galvan - 2017-11-15 20:17:03<\/b><br \/>mi atendio juan numero de empleado","userName":"Isabel Galvan","message":"mi atendio juan numero de empleado","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155247052728022&id=146468423021","reactions":0,"comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"}]},{"type":"table","placeholders":{"clientName":"Socialad","metricName":"Facebook Questions Table","timePeriod":"01\/11\/2017 - 30\/11\/2017","interval":"total","notes":""},"metaData":{"columns":[{"id":"createTime","title":"Question","width":0.5,"type":"facebookQuestion"},{"id":"timeToRespond","title":"Response Time","width":0.2,"type":"responseTime"},{"id":"reactions","title":"Reactions","width":0.1,"type":"integer"},{"id":"comments","title":"Comments","width":0.1,"type":"integer"},{"id":"shares","title":"Shares","width":0.1,"type":"integer"}],"serverSide":true,"paginate":true,"sortBy":"createTime","sortDir":"DESC"},"data":[{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> was asked by <b>David Brownlee - 2017-11-28 12:45:42<\/b><br \/>here is what i am today....hristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\n\nChat started\nCustomer service\nAll of our agents are busy at this time. Since they can, they will be attending.\nchristopher david brownlee\nThe cal center is not helpful and needs an English or bi lingual representative\ni post in spaih\nLive Assistance 3 joined the chat\nchristopher david brownlee\nLive Assistance 3\nCustomer Support\n\ud83d\udc4d\ud83d\udc4e\nchristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\nAsistencia en vivo 3\nAtenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993","userName":"David Brownlee","message":"here is what i am today....hristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\n\nChat started\nCustomer service\nAll of our agents are busy at this time. Since they can, they will be attending.\nchristopher david brownlee\nThe cal center is not helpful and needs an English or bi lingual representative\ni post in spaih\nLive Assistance 3 joined the chat\nchristopher david brownlee\nLive Assistance 3\nCustomer Support\n\ud83d\udc4d\ud83d\udc4e\nchristopher david brownlee\nNo one has shown this aging, my ticket numbers as follows; \n993078 , 9933075.9930705 account number is 8880108645 my passport number is \n466787889 please slate to the manger. I want service, piad\u00e9 in Mov11, 3027\nAsistencia en vivo 3\nAtenci\u00f3n al cliente\n\ud83d\udc4d\ud83d\udc4e\nChristopher David Brownlee\nNadie ha demostrado este envejecimiento, mis n\u00fameros de boletos de la siguiente manera;\n993","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1870612076309283&id=181560248547816","reactions":0,"comments":0,"shares":0,"respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> was asked by <b>Edwar Suarez - 2017-11-27 11:32:33<\/b><br \/>YO AQUI PENSANDO DE QUE SERA DIA HOY ?","userName":"Edwar Suarez","message":"YO AQUI PENSANDO DE QUE SERA DIA HOY ?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1866780943359063&id=181560248547816","reactions":0,"comments":0,"shares":0,"respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> was asked by <b>Luis Fernandez - 2017-11-24 13:39:59<\/b><br \/>Tienen alguna aver\u00eda que s\u00f3lo me funcionan las redes sociales y a\u00fan me quedan 4 d\u00edas ilimitados de mi paquete?","userName":"Luis Fernandez","message":"Tienen alguna aver\u00eda que s\u00f3lo me funcionan las redes sociales y a\u00fan me quedan 4 d\u00edas ilimitados de mi paquete?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1857333407637150&id=181560248547816","reactions":0,"comments":3,"shares":0,"respTime":"24\/11\/2017 14:16:31","timeToRespond":"24\/11\/2017 14:16:31"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> was asked by <b>Fernando Jimenez - 2017-11-17 17:49:35<\/b><br \/>que hay que hacer para que solucionen una aver\u00eda ? reclamo #30467048","userName":"Fernando Jimenez","message":"que hay que hacer para que solucionen una aver\u00eda ? reclamo #30467048","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155251716358022&id=146468423021","reactions":0,"comments":1,"shares":0,"respTime":"17\/11\/2017 22:40:48","timeToRespond":"17\/11\/2017 22:40:48"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> was asked by <b>Francis Dahiana Dadus Tobal - 2017-11-09 00:39:29<\/b><br \/>Puede alg\u00fan estimado empleado de viva informarme cuanto es el tiempo prudente para que servicio al cliente pueda responder una llamada .... 30 , 40, 50 minutos quiz\u00e1s ? \n\nEl peor servicio al cliente que conozco y encima de los minutos que tienes esperando para que alguien te atienda, la flamante grabadora dice que tienes solo unos segundos en espera.\n\nSer\u00e1 por esta v\u00eda que alguien de la majestuosa empresa viva puede darme asistencia ya que no tengo servicio de cable desde ayer ..","userName":"Francis Dahiana Dadus Tobal","message":"Puede alg\u00fan estimado empleado de viva informarme cuanto es el tiempo prudente para que servicio al cliente pueda responder una llamada .... 30 , 40, 50 minutos quiz\u00e1s ? \n\nEl peor servicio al cliente que conozco y encima de los minutos que tienes esperando para que alguien te atienda, la flamante grabadora dice que tienes solo unos segundos en espera.\n\nSer\u00e1 por esta v\u00eda que alguien de la majestuosa empresa viva puede darme asistencia ya que no tengo servicio de cable desde ayer ..","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1807351715968653&id=181560248547816","reactions":2,"comments":1,"shares":0,"respTime":"09\/11\/2017 13:46:06","timeToRespond":"09\/11\/2017 13:46:06"},{"pageName":"Tricom","createTime":"<b>Tricom<\/b> was asked by <b>Norah Mercedes Calderon - 2017-11-08 02:51:40<\/b><br \/>Horrible servicio! Primero En una empresa tan \"grande\" que solo existan 2 lugares para hacer reclamaci\u00f3n seg\u00fan los de agora mall.. Y cuando voy al.lugar me dicen que la puedo hacer por telefono! Segundo en una factura de un mes me cobran reconexion 3 veces una por cada caja cuando yo pago un plan q abarca el servicio de las 3! Roboooo! Para el colmo me facturan unos canales premium que NUNCA HE TENIDO NI HE USADO NI HE SOLICITADO y nadie me sabe decir cuando se acept\u00f3 esa inclusi\u00f3n de servicio cuando se suponr que el titular de cuenta debe haber firmado algo o sido notificado! Tampoco me saben decir en cual de las cajitas est\u00e1 el dichoso servicio premium porque en ninguna est\u00e1!!!! Encimaa voy a devolver una de mis cajas por lo harta que estaba el 4 de noviembre y ya me la van a cobrar por el.mes completo! Entonces que es lo que hay que haceeer para que le resuelvan a uno?! Pero si uno deja de pagar por su mal servicio ahi es que se ponen eficientes ustedes!!! @tricomdr resuelvanme que ","userName":"Norah Mercedes Calderon","message":"Horrible servicio! Primero En una empresa tan \"grande\" que solo existan 2 lugares para hacer reclamaci\u00f3n seg\u00fan los de agora mall.. Y cuando voy al.lugar me dicen que la puedo hacer por telefono! Segundo en una factura de un mes me cobran reconexion 3 veces una por cada caja cuando yo pago un plan q abarca el servicio de las 3! Roboooo! Para el colmo me facturan unos canales premium que NUNCA HE TENIDO NI HE USADO NI HE SOLICITADO y nadie me sabe decir cuando se acept\u00f3 esa inclusi\u00f3n de servicio cuando se suponr que el titular de cuenta debe haber firmado algo o sido notificado! Tampoco me saben decir en cual de las cajitas est\u00e1 el dichoso servicio premium porque en ninguna est\u00e1!!!! Encimaa voy a devolver una de mis cajas por lo harta que estaba el 4 de noviembre y ya me la van a cobrar por el.mes completo! Entonces que es lo que hay que haceeer para que le resuelvan a uno?! Pero si uno deja de pagar por su mal servicio ahi es que se ponen eficientes ustedes!!! @tricomdr resuelvanme que ","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10157549240946509&id=32499771508","reactions":1,"comments":0,"shares":0,"respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> was asked by <b>Edwin Soto - 2017-11-07 19:06:01<\/b><br \/>quisiera saber por que su numero de atenci\u00f3n al cliente esta restringido?","userName":"Edwin Soto","message":"quisiera saber por que su numero de atenci\u00f3n al cliente esta restringido?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155227788043022&id=146468423021","reactions":0,"comments":4,"shares":0,"respTime":"07\/11\/2017 19:54:38","timeToRespond":"07\/11\/2017 19:54:38"},{"pageName":"Claro RD","createTime":"<b>Claro RD<\/b> was asked by <b>Eridanya DE LA Rosa - 2017-11-06 20:43:25<\/b><br \/>Lo \u00fanico bueno que tienen es que el balance prepago vencido que no se ha consumido, no lo cogen, sino que te lo suman con una nueva recarga. Buena se\u00f1al,. \ud83d\ude2fPERO PORQUE CARAJO!!! \ud83d\ude28\ud83d\ude28 SI UNO ESTA COMPRA APARTE UN PAQUETE DE INTERNET  Y TENGO BALANCE PARA LLAMADA. PORQUE RAZON ME ROBAN EL BALANCE MIENTRAS USO EL PAQUETE QUE SE SUPONE QUE YA UNO PAGO A PARTE ESE SERVICIO?\n\nPORQUE SI LAS DEMAS COMPA\u00d1IAS DE CABLES QUE SON MAS BARATAS tienen los canales m\u00e1s vistos ABIERTOS Y NO COBRAN EXTRAS POR ESO, PORQUE USTEDES LO TIENEN CERRADO? CUANDO SE NUBLA EL CIELO, ADIOS CABLE. \n\nMI MAMA  HA querido retirar su servicio residencial y cada vez que va le meten un cuento para cobrarle m\u00e1s.??????? Los minutos del tel\u00e9fono que no se usan pues en vez de sumarlo al mes siguiente,, lo cogen.","userName":"Eridanya DE LA Rosa","message":"Lo \u00fanico bueno que tienen es que el balance prepago vencido que no se ha consumido, no lo cogen, sino que te lo suman con una nueva recarga. Buena se\u00f1al,. \ud83d\ude2fPERO PORQUE CARAJO!!! \ud83d\ude28\ud83d\ude28 SI UNO ESTA COMPRA APARTE UN PAQUETE DE INTERNET  Y TENGO BALANCE PARA LLAMADA. PORQUE RAZON ME ROBAN EL BALANCE MIENTRAS USO EL PAQUETE QUE SE SUPONE QUE YA UNO PAGO A PARTE ESE SERVICIO?\n\nPORQUE SI LAS DEMAS COMPA\u00d1IAS DE CABLES QUE SON MAS BARATAS tienen los canales m\u00e1s vistos ABIERTOS Y NO COBRAN EXTRAS POR ESO, PORQUE USTEDES LO TIENEN CERRADO? CUANDO SE NUBLA EL CIELO, ADIOS CABLE. \n\nMI MAMA  HA querido retirar su servicio residencial y cada vez que va le meten un cuento para cobrarle m\u00e1s.??????? Los minutos del tel\u00e9fono que no se usan pues en vez de sumarlo al mes siguiente,, lo cogen.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155225695858022&id=146468423021","reactions":1,"comments":1,"shares":0,"respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"vivaRD","createTime":"<b>vivaRD<\/b> was asked by <b>Luis Abreu - 2017-11-04 14:34:49<\/b><br \/>En Plan heavy se podr\u00eda aumentar los Gb?","userName":"Luis Abreu","message":"En Plan heavy se podr\u00eda aumentar los Gb?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1792295174140974&id=181560248547816","reactions":0,"comments":1,"shares":0,"respTime":"07\/11\/2017 14:14:52","timeToRespond":"07\/11\/2017 14:14:52"},{"pageName":"Tricom","createTime":"<b>Tricom<\/b> was asked by <b>Robinson Gomez Rosario - 2017-11-03 17:08:18<\/b><br \/>La Uni\u00f3n entre 2 grandes empresa de telecomunicaci\u00f3n de republica dominicana, no corresponde mas bien al resultado de un estado fallido. en el cual el cliente final ademas de pagar por los servicio mas caro de toda la regi\u00f3n del caribe,tambien se ve en la obligaci\u00f3n...... De en caso de fallas en su servicio tener que esperar semanas para que esto sean resuelto duplicando el tiempo de compromiso estipulado por la ley.\n\nUn gran ejemplo es mi caso\npresento una averia desde hace semanas no tengo servico de telefon\u00eda ni internet adsl,esto lo he reportado y lo unico que recibo como repuesta es su caso fue escalado el tecnico se comunicara con usted tienen un tiempo de compromiso de 48 hora. \n\nmi pregunta es la siguiente mi querido amigos de tricom se le habr\u00e1 da\u00f1ado la manecilla a su reloj con el que miden el tiempo de compromiso?\n\nMi numero es 809-237-7768\n\nYa basta de abuso por parte de operadores que lo unico que atrasan el desarrollo de la tecnologia en nuestro pais #comparte","userName":"Robinson Gomez Rosario","message":"La Uni\u00f3n entre 2 grandes empresa de telecomunicaci\u00f3n de republica dominicana, no corresponde mas bien al resultado de un estado fallido. en el cual el cliente final ademas de pagar por los servicio mas caro de toda la regi\u00f3n del caribe,tambien se ve en la obligaci\u00f3n...... De en caso de fallas en su servicio tener que esperar semanas para que esto sean resuelto duplicando el tiempo de compromiso estipulado por la ley.\n\nUn gran ejemplo es mi caso\npresento una averia desde hace semanas no tengo servico de telefon\u00eda ni internet adsl,esto lo he reportado y lo unico que recibo como repuesta es su caso fue escalado el tecnico se comunicara con usted tienen un tiempo de compromiso de 48 hora. \n\nmi pregunta es la siguiente mi querido amigos de tricom se le habr\u00e1 da\u00f1ado la manecilla a su reloj con el que miden el tiempo de compromiso?\n\nMi numero es 809-237-7768\n\nYa basta de abuso por parte de operadores que lo unico que atrasan el desarrollo de la tecnologia en nuestro pais #comparte","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10157530909916509&id=32499771508","reactions":2,"comments":1,"shares":1,"respTime":"04\/11\/2017 15:11:30","timeToRespond":"04\/11\/2017 15:11:30"}]},{"type":"columnChart","placeholders":{"clientName":"Socialad","metricName":"Facebook Response Times","timePeriod":"01\/11\/2017 - 30\/11\/2017","interval":"total","notes":""},"metaData":{"dim2":{"labels":"PROFILES"},"dim1":{"name":"Bucket"}},"data":[["Facebook Response Times"],[],["","Altice Dominicana","Claro RD","Tricom","vivaRD","WIND telecom"],["0h - 2h",0,1,0,1,0],["2h - 8h",0,1,0,0,0],["8h - 24h",0,0,1,1,0],["24h+",0,0,0,1,0],["Not responded",0,1,1,2,0]]}]