[{"type":"table","placeholders":{"clientName":"quintly","metricName":"Facebook User Questions Table","timePeriod":"11\/01\/2017 - 05\/01\/2018","interval":"total","notes":""},"metaData":{"columns":[{"id":"createTime","title":"Post","width":0.32,"type":"facebookQuestion"},{"id":"reactions","title":"Reactions","width":0.1,"type":"integer"},{"id":"negativeReactions","title":"Negative Reactions","width":0.1,"type":"integer"},{"id":"shareOfNegativeReactions","title":"Share of Negative Reactions","width":0.1,"type":"percent"},{"id":"comments","title":"Comments","width":0.1,"type":"integer"},{"id":"shares","title":"Shares","width":0.1,"type":"integer"},{"id":"type","title":"Type","width":0.08},{"id":"timeToRespond","title":"Response Time","width":0.1,"type":"responseTime"}],"serverSide":true,"paginate":true,"sortBy":"createTime","sortDir":"DESC"},"data":[{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-19 15:17:54<\/b>
#MiniCooper \nZOVEEL MOGELIJK DELEN AUB... \nMaandagmorgenauto... In september 2017 een mini hybride full option gekocht bij MINI STORE HASSELT - #BMW VAN OSCH. Het begon al bij de bestelling... 2 opties die we gevraagd hadden waren niet meegeleverd. 1 daarvan is ondertussen opgelost, de ander betreft verkeerde bekleding deuren... is niet zomaar op te lossen, dus zeggen ze tegen ons dat het niet gaat in combinatie met de zetels, terwijl hij wel zo geconfigureerd is. Als we met de mini rijden, valt het ons op dat hij naar rechts trekt. Vanaf 80 km per uur, zit je op 3 tellen op de pechstrook. Ondertussen is de wagen 6 maanden oud en staat hij al meer dan 3 maanden in de garage... al een 10 tal keer uitgelijnd, nieuwe banden, nieuwe velgen, nieuw stuurhuis, 2 nieuwe draagarmen, nieuwe kogelgewrichten, nieuwe schokdempers en rubbers.... en nog steeds trekt hij naar rechts. We moeten nog een paar weken geduld hebben, zeggen ze telkens. Het leasing contract willen ze niet stopzetten en ondert","userName":"n\/a","message":"#MiniCooper \nZOVEEL MOGELIJK DELEN AUB... \nMaandagmorgenauto... In september 2017 een mini hybride full option gekocht bij MINI STORE HASSELT - #BMW VAN OSCH. Het begon al bij de bestelling... 2 opties die we gevraagd hadden waren niet meegeleverd. 1 daarvan is ondertussen opgelost, de ander betreft verkeerde bekleding deuren... is niet zomaar op te lossen, dus zeggen ze tegen ons dat het niet gaat in combinatie met de zetels, terwijl hij wel zo geconfigureerd is. Als we met de mini rijden, valt het ons op dat hij naar rechts trekt. Vanaf 80 km per uur, zit je op 3 tellen op de pechstrook. Ondertussen is de wagen 6 maanden oud en staat hij al meer dan 3 maanden in de garage... al een 10 tal keer uitgelijnd, nieuwe banden, nieuwe velgen, nieuw stuurhuis, 2 nieuwe draagarmen, nieuwe kogelgewrichten, nieuwe schokdempers en rubbers.... en nog steeds trekt hij naar rechts. We moeten nog een paar weken geduld hebben, zeggen ze telkens. Het leasing contract willen ze niet stopzetten en ondert","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156394453107269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-19 14:08:02<\/b>
Why isn\u2019t the app working!? I even tried re-downloading it.","userName":"n\/a","message":"Why isn\u2019t the app working!? I even tried re-downloading it.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155135411137680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Photo","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-18 22:42:11<\/b>
Does anyone know which artist has made the music for this commercial?\n\n","userName":"n\/a","message":"Does anyone know which artist has made the music for this commercial?\n\n","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156392450852269&id=22893372268","reactions":2,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":4,"shares":0,"type":"Video","respTime":"03\/19\/2018 09:10:52","timeToRespond":"03\/19\/2018 09:10:52"},{"pageName":"Audi USA","createTime":"Audi USA<\/b> was asked by - 2018-03-16 23:20:57<\/b>
Brand new Audi RS5.... Now who wants that in his garage??\nDm me for more info... \nShipping costs is on me","userName":"n\/a","message":"Brand new Audi RS5.... Now who wants that in his garage??\nDm me for more info... \nShipping costs is on me","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155162394166470&id=96585976469","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Photo","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-16 13:54:36<\/b>
Diese Aktion wird in die Analen der l\u00e4cherlichsten Marketingaktionen eingehen: \n\nSehr geehrter Herr xxxx\nvielen Dank f\u00fcr Ihr Interesse am BMW Service.\n\nNun hei\u00dft es noch ein wenig Geduld haben. Ihr pers\u00f6nliches BMW Leder-Kartenetui wird in vier bis f\u00fcnf Wochen bei Ihnen eintreffen.\n\nM\u00f6chten Sie noch mehr \u00fcber den BMW Service erfahren? Dann besuchen Sie uns auf www.bmw.de\/service\n\nMit freundlichen Gr\u00fc\u00dfen\n\nIhr BMW Service Team","userName":"n\/a","message":"Diese Aktion wird in die Analen der l\u00e4cherlichsten Marketingaktionen eingehen: \n\nSehr geehrter Herr xxxx\nvielen Dank f\u00fcr Ihr Interesse am BMW Service.\n\nNun hei\u00dft es noch ein wenig Geduld haben. Ihr pers\u00f6nliches BMW Leder-Kartenetui wird in vier bis f\u00fcnf Wochen bei Ihnen eintreffen.\n\nM\u00f6chten Sie noch mehr \u00fcber den BMW Service erfahren? Dann besuchen Sie uns auf www.bmw.de\/service\n\nMit freundlichen Gr\u00fc\u00dfen\n\nIhr BMW Service Team","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156383722452269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-16 07:56:07<\/b>
God Almighty Bless The Zombie Cowards, And Government Money Slaves...!!!\n\nBlack Gold & The Black Heart......(Stone..!!)\n\nCar drivers, pollute their own air, giving children cancer, dementia and heart disease, are you greedy, or insane, is the real and honest question? Well?...\n-Death, himself.","userName":"n\/a","message":"God Almighty Bless The Zombie Cowards, And Government Money Slaves...!!!\n\nBlack Gold & The Black Heart......(Stone..!!)\n\nCar drivers, pollute their own air, giving children cancer, dementia and heart disease, are you greedy, or insane, is the real and honest question? Well?...\n-Death, himself.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156383181947269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-15 02:06:47<\/b>
How in the world can I book a rental car reservation and it says $64\/day. I book for 3 days and the total is $307????? So confused.\n\nPicking up Tuesday at 1am\nDropping off Friday at 5am","userName":"n\/a","message":"How in the world can I book a rental car reservation and it says $64\/day. I book for 3 days and the total is $307????? So confused.\n\nPicking up Tuesday at 1am\nDropping off Friday at 5am","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155123751272680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"trivago","createTime":"trivago<\/b> was asked by - 2018-03-14 19:47:14<\/b>
Jag orkar inte mer! Jag byter f\u00f6rtvivlat kanal s\u00e5 fort er reklam kommer. H\u00f6r ni inte sj\u00e4lva hur otroligt tjatig och bedr\u00f6vlig den \u00e4r?!\nVid det h\u00e4r laget \u00e4r jag beredd att betala EXTRA f\u00f6r ett hotellrum bara jag slipper h\u00f6ra er litania igen! \ud83d\ude29\ud83d\ude29\ud83d\ude29","userName":"n\/a","message":"Jag orkar inte mer! Jag byter f\u00f6rtvivlat kanal s\u00e5 fort er reklam kommer. H\u00f6r ni inte sj\u00e4lva hur otroligt tjatig och bedr\u00f6vlig den \u00e4r?!\nVid det h\u00e4r laget \u00e4r jag beredd att betala EXTRA f\u00f6r ett hotellrum bara jag slipper h\u00f6ra er litania igen! \ud83d\ude29\ud83d\ude29\ud83d\ude29","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=1280669928735922&id=1140194226116827","reactions":2,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-14 18:40:43<\/b>
Price was right, but what good is the price if they don't follow through and make the reservation like they're supposed to? Showed up to the hotel around 2am after traveling almost 10 hours with my 4mo old and just wanted to crawl in bed and get some sleep, only to find out that they had NO reservation for me on file. Luckily the hotel had vacant rooms otherwise I would have had to look around for a place to stay in the middle of the night with my baby! Turns out this has happened countless times with customers. After multiple phone calls I was able to get Expedia to refund my money, but I certainly won't be using them again. And if you do I suggest you ignore their email that says \"Your reservation is confirmed. No need to call to reconfirm\" because chances are it might not be!","userName":"n\/a","message":"Price was right, but what good is the price if they don't follow through and make the reservation like they're supposed to? Showed up to the hotel around 2am after traveling almost 10 hours with my 4mo old and just wanted to crawl in bed and get some sleep, only to find out that they had NO reservation for me on file. Luckily the hotel had vacant rooms otherwise I would have had to look around for a place to stay in the middle of the night with my baby! Turns out this has happened countless times with customers. After multiple phone calls I was able to get Expedia to refund my money, but I certainly won't be using them again. And if you do I suggest you ignore their email that says \"Your reservation is confirmed. No need to call to reconfirm\" because chances are it might not be!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155122841237680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-13 23:45:36<\/b>
If you\u2019re thinking about booking through Expedia, think again. This company is all about false advertisement, scamming, and has no level of customer service at all. I booked for a round trip from LAX to Las Vegas, but for some reason my flight back ended up in Long Beach. Why call it a round trip if you\u2019re not going to be sending someone back to where they came from?\nSo, I tried contacting customer service. I kid you not, I was on the phone for OVER an hour. I spoke to a supervisor who stated that she promised to have my flight back changed by the end of the day, but she would have to call me back as she needed to talk to the support team to figure out what she could do. Fast forward a couple of hours, I never got a call. So I went ahead and gave their customer service line another call. The representative I spoke to said that she read through the notes for my case and stated that the supervisor had documented that there was no flight error, and no changes needed to be made. What?! Tal","userName":"n\/a","message":"If you\u2019re thinking about booking through Expedia, think again. This company is all about false advertisement, scamming, and has no level of customer service at all. I booked for a round trip from LAX to Las Vegas, but for some reason my flight back ended up in Long Beach. Why call it a round trip if you\u2019re not going to be sending someone back to where they came from?\nSo, I tried contacting customer service. I kid you not, I was on the phone for OVER an hour. I spoke to a supervisor who stated that she promised to have my flight back changed by the end of the day, but she would have to call me back as she needed to talk to the support team to figure out what she could do. Fast forward a couple of hours, I never got a call. So I went ahead and gave their customer service line another call. The representative I spoke to said that she read through the notes for my case and stated that the supervisor had documented that there was no flight error, and no changes needed to be made. What?! Tal","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155120945017680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":2,"shares":0,"type":"Status","respTime":"03\/13\/2018 23:50:39","timeToRespond":"03\/13\/2018 23:50:39"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-13 22:34:53<\/b>
Lesson #1: never book with Expedia! I am beyond angry right now. I am 4 months pregnant and am trying to get s refund on a trip that I booked in September with my family because I am due to deliver a baby when I am suppose to fly! I would think a refund would be simple! But it has become a nightmare! I have been a loyal customer. No more! I am fighting this to the end! I would think having me fly and potentially giving birth on a flight would be a liability yet they have made it impossible to get my money back! It doesn\u2019t make sense!!! It\u2019s not pennies either. It\u2019s $3400 of tickets! They have just lost a loyal customer. I\u2019m now into my 1 hr and 40 minutes call and nothing! I bought insurance for what???!!! It doesn\u2019t cover a 9 month pregnant lady and her family that can\u2019t fly!","userName":"n\/a","message":"Lesson #1: never book with Expedia! I am beyond angry right now. I am 4 months pregnant and am trying to get s refund on a trip that I booked in September with my family because I am due to deliver a baby when I am suppose to fly! I would think a refund would be simple! But it has become a nightmare! I have been a loyal customer. No more! I am fighting this to the end! I would think having me fly and potentially giving birth on a flight would be a liability yet they have made it impossible to get my money back! It doesn\u2019t make sense!!! It\u2019s not pennies either. It\u2019s $3400 of tickets! They have just lost a loyal customer. I\u2019m now into my 1 hr and 40 minutes call and nothing! I bought insurance for what???!!! It doesn\u2019t cover a 9 month pregnant lady and her family that can\u2019t fly!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155120776217680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-13 16:36:55<\/b>
I made an online reservation for a hotel at a refundable rate. I called Expedia about a half hour later to change the reservation in order to extend my length of stay. The agent cancelled my original refundable reservation and rebooked me for a non-refundable reservation, after I reminded her to make sure it was the refundable rate. I immediately called Expedia back to explain the agent's error and to get the rate reservation changed. I was told they have to call the hotel to see if the hotel will waive the fee and not charge me, even though it was the agent's fault. I have been waiting since yesterday for a response and just called Expedia back again and still no resolution. The charges should not be placed on me as it was the agent's fault for booking the wrong rate. Can Expedia assist me with this?","userName":"n\/a","message":"I made an online reservation for a hotel at a refundable rate. I called Expedia about a half hour later to change the reservation in order to extend my length of stay. The agent cancelled my original refundable reservation and rebooked me for a non-refundable reservation, after I reminded her to make sure it was the refundable rate. I immediately called Expedia back to explain the agent's error and to get the rate reservation changed. I was told they have to call the hotel to see if the hotel will waive the fee and not charge me, even though it was the agent's fault. I have been waiting since yesterday for a response and just called Expedia back again and still no resolution. The charges should not be placed on me as it was the agent's fault for booking the wrong rate. Can Expedia assist me with this?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155119964172680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":2,"shares":0,"type":"Status","respTime":"03\/13\/2018 16:41:57","timeToRespond":"03\/13\/2018 16:41:57"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-13 13:40:51<\/b>
Con permiso de la direcci\u00f3n del grupo.\n\nHola a tod@s!!!!\n \nTe gusta el mundo del motor y conocer gente con tu misma pasi\u00f3n???\n\nNo lo dudes y entra en nuestro club!!!\n\nNo te pierdas las kdd's, los eventos, las rutas y los sorteos de regalos que solemos hacer muy a menudo!!!! \n\nVamossss!!! Te esperamos en esta gran familia llamada:\n \n Club Bmw Motorsport Vall\u00e9s \ud83d\udc99\ud83d\udc99\n\nPincha en el enlace y entra en nuestra pagina!!!! \n \ud83d\udc47\ud83c\udffb\ud83d\udc47\ud83c\udffb\ud83d\udc47\ud83c\udffb\n\nhttps:\/\/www.facebook.com\/groups\/1485526778443308\/","userName":"n\/a","message":"Con permiso de la direcci\u00f3n del grupo.\n\nHola a tod@s!!!!\n \nTe gusta el mundo del motor y conocer gente con tu misma pasi\u00f3n???\n\nNo lo dudes y entra en nuestro club!!!\n\nNo te pierdas las kdd's, los eventos, las rutas y los sorteos de regalos que solemos hacer muy a menudo!!!! \n\nVamossss!!! Te esperamos en esta gran familia llamada:\n \n Club Bmw Motorsport Vall\u00e9s \ud83d\udc99\ud83d\udc99\n\nPincha en el enlace y entra en nuestra pagina!!!! \n \ud83d\udc47\ud83c\udffb\ud83d\udc47\ud83c\udffb\ud83d\udc47\ud83c\udffb\n\nhttps:\/\/www.facebook.com\/groups\/1485526778443308\/","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156373018727269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-13 11:06:09<\/b>
Connected Drive ist Frustration pur. Die user experience ist unterirdisch, der telefonische Kundenservice dazu eine echte Lachnummer. Wie kann man nur so wissentlich seine Kunden und Fans vor den Kopf sto\u00dfen? \n\nUnd die BMW-Werkstatt? Darf nicht helfen! Antwort: \"Da d\u00fcrfen wir nicht ran, BMW will, dass sie das im Online-Portal selbst buchen!\". \n\nToll! Ein Fahrzeug der Oberklasse und die Echtzeitverkehrsdaten tun nicht, weil man sie in dem d\u00e4mlichen Portal nicht buchen kann. Der telefonische Kundenservice sagt immer \"Ich mache da ein Ticket f\u00fcr Sie auf\" und dann passiert nichts. Das geht nun schon \u00fcber einen Monat so. \n\nUnd das sch\u00f6nste, man kriegt dauernd gesagt, der Fehler, den die Website auswirft, der k\u00f6nne so ja gar nicht sein. Damit sagt man mir als Kunde durch die Blume, ich sei zu bl\u00f6de die Website richtig zu bedienen. Aber selbst wenn dem so w\u00e4re (was ich abstreite), sollen sich weniger Onlineaffine Kunden denn k\u00fcnftig andere Autos kaufen? Nun ja, ich jedenfalls w\u00e4re soweit...","userName":"n\/a","message":"Connected Drive ist Frustration pur. Die user experience ist unterirdisch, der telefonische Kundenservice dazu eine echte Lachnummer. Wie kann man nur so wissentlich seine Kunden und Fans vor den Kopf sto\u00dfen? \n\nUnd die BMW-Werkstatt? Darf nicht helfen! Antwort: \"Da d\u00fcrfen wir nicht ran, BMW will, dass sie das im Online-Portal selbst buchen!\". \n\nToll! Ein Fahrzeug der Oberklasse und die Echtzeitverkehrsdaten tun nicht, weil man sie in dem d\u00e4mlichen Portal nicht buchen kann. Der telefonische Kundenservice sagt immer \"Ich mache da ein Ticket f\u00fcr Sie auf\" und dann passiert nichts. Das geht nun schon \u00fcber einen Monat so. \n\nUnd das sch\u00f6nste, man kriegt dauernd gesagt, der Fehler, den die Website auswirft, der k\u00f6nne so ja gar nicht sein. Damit sagt man mir als Kunde durch die Blume, ich sei zu bl\u00f6de die Website richtig zu bedienen. Aber selbst wenn dem so w\u00e4re (was ich abstreite), sollen sich weniger Onlineaffine Kunden denn k\u00fcnftig andere Autos kaufen? Nun ja, ich jedenfalls w\u00e4re soweit...","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156372748282269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-13 05:50:30<\/b>
Why does Expedia not conduct customer services on Facebook? Is it perhaps because you don't admit you are at fault, and put the blame on the service provider so you can steal the money of your customers?","userName":"n\/a","message":"Why does Expedia not conduct customer services on Facebook? Is it perhaps because you don't admit you are at fault, and put the blame on the service provider so you can steal the money of your customers?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155119003747680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"03\/13\/2018 05:57:02","timeToRespond":"03\/13\/2018 05:57:02"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-13 05:43:26<\/b>
I've always booked with Expedia, but after reading all these comments, I'm pretty afraid now!! What happened?","userName":"n\/a","message":"I've always booked with Expedia, but after reading all these comments, I'm pretty afraid now!! What happened?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155118993962680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-12 14:20:51<\/b>
Just trying to find someone to get a little help with an upcoming trip I have. Third time posting, already sent three messages via messenger and sat on the phone with customer service for two days just to be out on hold the majority of the call and get hung up on twice. \n\nShould I just do what this couple did?!\nhttps:\/\/www.livingthedreamrtw.com\/2013\/09\/how-we-got-refund-on-non-refundable.html\n\nPM ME EXPEDIA!!! FOR THE LOVE OF GOD!!!!","userName":"n\/a","message":"Just trying to find someone to get a little help with an upcoming trip I have. Third time posting, already sent three messages via messenger and sat on the phone with customer service for two days just to be out on hold the majority of the call and get hung up on twice. \n\nShould I just do what this couple did?!\nhttps:\/\/www.livingthedreamrtw.com\/2013\/09\/how-we-got-refund-on-non-refundable.html\n\nPM ME EXPEDIA!!! FOR THE LOVE OF GOD!!!!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155117134842680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":4,"shares":0,"type":"Link","respTime":"03\/12\/2018 14:43:18","timeToRespond":"03\/12\/2018 14:43:18"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-12 08:50:05<\/b>
Why u didn`t contact me by messenger?","userName":"n\/a","message":"Why u didn`t contact me by messenger?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155116642882680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Status","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-11 23:32:33<\/b>
I wrote a mail to the Austrian branch of Expedia and the autoresponder told me, that they usually answer within 24hrs. No response yet. Is this normal?","userName":"n\/a","message":"I wrote a mail to the Austrian branch of Expedia and the autoresponder told me, that they usually answer within 24hrs. No response yet. Is this normal?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155115788022680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"03\/11\/2018 23:39:50","timeToRespond":"03\/11\/2018 23:39:50"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-11 20:19:53<\/b>
Yes, yes , everything looks great when you buy the car , I own A BMW X3 , made 90.000 milles , surprise, surprise, have to change the timing belt and the turbo , timing belt is made to last all the car\u2018s life , no?., what I joke ..., bmw customer service has not even answered my complaint, again, yes, yes, everything looks great when you are buying the car ........","userName":"n\/a","message":"Yes, yes , everything looks great when you buy the car , I own A BMW X3 , made 90.000 milles , surprise, surprise, have to change the timing belt and the turbo , timing belt is made to last all the car\u2018s life , no?., what I joke ..., bmw customer service has not even answered my complaint, again, yes, yes, everything looks great when you are buying the car ........","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156367236852269&id=22893372268","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"03\/12\/2018 09:06:24","timeToRespond":"03\/12\/2018 09:06:24"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-11 16:26:20<\/b>
Hotel ?-25%discount for sumer..\nVilla Noi,Golden sands","userName":"n\/a","message":"Hotel ?-25%discount for sumer..\nVilla Noi,Golden sands","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155114827307680&id=64067037679","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":0,"shares":0,"type":"Photo","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"Expedia","createTime":"Expedia<\/b> was asked by - 2018-03-10 05:23:43<\/b>
I need to make a complaint with your company and I keep getting the turn around what number can I call?","userName":"n\/a","message":"I need to make a complaint with your company and I keep getting the turn around what number can I call?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155111232822680&id=64067037679","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"03\/10\/2018 05:30:12","timeToRespond":"03\/10\/2018 05:30:12"},{"pageName":"Communist Party of Nepal - UML","createTime":"Communist Party of Nepal - UML<\/b> was asked by - 2018-03-10 05:07:00<\/b>
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Yesterday I purchased tickets to go to Idaho for My WEDDING through Expedia. Although the flight appeared correctly on the page prior to pushing the book now button, after I pressed book now, somehow, the departure location and destination were switched and my flight was booked BACKWARDS. I called Expedia minutes after, attempting to fix this issue. I spoke with both a call center person and a \u201cmanager\u201d. They both read from a script. The same script. Not only Did I get zero help, they wouldn\u2019t even give me a resolution or redress number or give me anyway to call back and see if or when progress had been made in researching how the problem had occurred in the first place.\n\nThe Department of Transportation says that all airfare must be given 24 hours in which they can cancel for a refund, but Expedia denied me that right.\n\nThe exact line is: \"The 24-hour reservation requirement is mandated by the\nDepartment of Transportation\u2019s consumer rule \u201cEnhancing Airline Passenger Protections\u201d (14\nC","userName":"n\/a","message":"Yesterday I purchased tickets to go to Idaho for My WEDDING through Expedia. Although the flight appeared correctly on the page prior to pushing the book now button, after I pressed book now, somehow, the departure location and destination were switched and my flight was booked BACKWARDS. I called Expedia minutes after, attempting to fix this issue. I spoke with both a call center person and a \u201cmanager\u201d. They both read from a script. The same script. Not only Did I get zero help, they wouldn\u2019t even give me a resolution or redress number or give me anyway to call back and see if or when progress had been made in researching how the problem had occurred in the first place.\n\nThe Department of Transportation says that all airfare must be given 24 hours in which they can cancel for a refund, but Expedia denied me that right.\n\nThe exact line is: \"The 24-hour reservation requirement is mandated by the\nDepartment of Transportation\u2019s consumer rule \u201cEnhancing Airline Passenger Protections\u201d (14\nC","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155111066982680&id=64067037679","reactions":1,"negativeReactions":1,"shareOfNegativeReactions":"100.00%","comments":1,"shares":0,"type":"Status","respTime":"03\/10\/2018 03:39:47","timeToRespond":"03\/10\/2018 03:39:47"},{"pageName":"BMW","createTime":"BMW<\/b> was asked by - 2018-03-09 09:49:42<\/b>
Hi, I\u00b4m from Austria and I\u00b4ll buy an E36 325i and have a question: The previous owner doesn\u00b4t have a proof for the mileage. The car was serviced at official BMW partners. Can BMW give me a confirmation of the mileage if I give them the VIN?\nThanks in advance!","userName":"n\/a","message":"Hi, I\u00b4m from Austria and I\u00b4ll buy an E36 325i and have a question: The previous owner doesn\u00b4t have a proof for the mileage. The car was serviced at official BMW partners. Can BMW give me a confirmation of the mileage if I give them the VIN?\nThanks in advance!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10156358906347269&id=22893372268","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"03\/09\/2018 14:30:15","timeToRespond":"03\/09\/2018 14:30:15"}]}]