[{"type":"deck","placeholders":{"clientName":"Notrelevant","dashboardName":"Overview"}},{"type":"table","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Key Metrics Table","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"columns":[{"id":"name","title":"Name","width":0.078},{"id":"totalFans","title":"Fans","width":0.04,"type":"integer"},{"id":"fanIncrease","title":"+\/-","width":0.04,"type":"integer"},{"id":"globalFans","title":"Global Fans","width":0.04,"type":"integer","hidden":true},{"id":"globalFanIncrease","title":"+\/-","width":0.04,"type":"integer","hidden":true},{"id":"ownPosts","title":"Posts","width":0.04,"type":"integer"},{"id":"ownPostsTypeLink","title":"Link Posts","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsTypePhoto","title":"Photo Posts","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsTypeStatus","title":"Status Posts","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsTypeVideo","title":"Video Posts","width":0.04,"type":"integer","hidden":true},{"id":"ownReactions","title":"Reactions","width":0.04,"type":"integer"},{"id":"ownPostsNegativeReaction","title":"Negative Reactions","width":0.04,"type":"integer"},{"id":"ownPostsLikes","title":"Likes","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsLove","title":"Love","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsHaha","title":"Haha","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsWow","title":"Wow","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsSad","title":"Sad","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsAngry","title":"Angry","width":0.04,"type":"integer","hidden":true},{"id":"ownPostsComments","title":"Comments","width":0.04,"type":"integer"},{"id":"ownPostsShares","title":"Shares","width":0.04,"type":"integer"},{"id":"userPosts","title":"User Posts","width":0.04,"type":"integer"},{"id":"questions","title":"User Questions","width":0.04,"type":"integer"},{"id":"interactionRate","title":"I-Rate","width":0.04,"type":"percent"},{"id":"responseRate","title":"Response Rate","width":0.04,"type":"percent"}],"serverSide":false,"paginate":false,"sortBy":"totalFans","sortDir":"DESC"},"data":[{"name":"Lufthansa","totalFans":3469595,"fanIncrease":17929,"globalFans":3469595,"globalFanIncrease":17929,"ownPosts":5,"ownPostsTypeLink":0,"ownPostsTypePhoto":0,"ownPostsTypeStatus":0,"ownPostsTypeVideo":5,"ownReactions":13234,"ownPostsNegativeReaction":109,"ownPostsLikes":10824,"ownPostsLove":1803,"ownPostsWow":218,"ownPostsHaha":36,"ownPostsSad":244,"ownPostsAngry":109,"ownPostsComments":1382,"ownPostsShares":2408,"userPosts":267,"questions":97,"interactionRate":"0.0984%","responseRate":"76.3%"},{"name":"o2 Deutschland","totalFans":406119,"fanIncrease":2771,"globalFans":406119,"globalFanIncrease":2771,"ownPosts":28,"ownPostsTypeLink":26,"ownPostsTypePhoto":0,"ownPostsTypeStatus":0,"ownPostsTypeVideo":2,"ownReactions":1711,"ownPostsNegativeReaction":123,"ownPostsLikes":1398,"ownPostsLove":38,"ownPostsWow":16,"ownPostsHaha":125,"ownPostsSad":11,"ownPostsAngry":123,"ownPostsComments":3247,"ownPostsShares":212,"userPosts":278,"questions":134,"interactionRate":"0.0456%","responseRate":"97.8%"},{"name":"Telekom-hilft","totalFans":113797,"fanIncrease":139,"globalFans":113797,"globalFanIncrease":139,"ownPosts":6,"ownPostsTypeLink":0,"ownPostsTypePhoto":5,"ownPostsTypeStatus":0,"ownPostsTypeVideo":1,"ownReactions":429,"ownPostsNegativeReaction":7,"ownPostsLikes":407,"ownPostsLove":5,"ownPostsWow":4,"ownPostsHaha":5,"ownPostsSad":1,"ownPostsAngry":7,"ownPostsComments":677,"ownPostsShares":61,"userPosts":117,"questions":69,"interactionRate":"0.1710%","responseRate":"89.9%"},{"name":"KLM Royal Dutch Airlines","totalFans":12502428,"fanIncrease":111783,"globalFans":12502428,"globalFanIncrease":111783,"ownPosts":14,"ownPostsTypeLink":3,"ownPostsTypePhoto":8,"ownPostsTypeStatus":0,"ownPostsTypeVideo":3,"ownReactions":72479,"ownPostsNegativeReaction":65,"ownPostsLikes":65902,"ownPostsLove":5202,"ownPostsWow":748,"ownPostsHaha":542,"ownPostsSad":20,"ownPostsAngry":65,"ownPostsComments":3636,"ownPostsShares":4498,"userPosts":298,"questions":113,"interactionRate":"0.0463%","responseRate":"95.6%"},{"name":"Amazon.de","totalFans":4101483,"fanIncrease":8589,"globalFans":4101483,"globalFanIncrease":8589,"ownPosts":4,"ownPostsTypeLink":1,"ownPostsTypePhoto":2,"ownPostsTypeStatus":0,"ownPostsTypeVideo":1,"ownReactions":420,"ownPostsNegativeReaction":36,"ownPostsLikes":363,"ownPostsLove":7,"ownPostsWow":4,"ownPostsHaha":10,"ownPostsSad":0,"ownPostsAngry":36,"ownPostsComments":645,"ownPostsShares":26,"userPosts":281,"questions":147,"interactionRate":"0.0067%","responseRate":"98.0%"},{"name":"Sparkasse","totalFans":354883,"fanIncrease":225,"globalFans":354883,"globalFanIncrease":225,"ownPosts":18,"ownPostsTypeLink":9,"ownPostsTypePhoto":3,"ownPostsTypeStatus":0,"ownPostsTypeVideo":6,"ownReactions":2480,"ownPostsNegativeReaction":206,"ownPostsLikes":2068,"ownPostsLove":41,"ownPostsWow":19,"ownPostsHaha":138,"ownPostsSad":8,"ownPostsAngry":206,"ownPostsComments":743,"ownPostsShares":329,"userPosts":7,"questions":2,"interactionRate":"0.0556%","responseRate":"50.0%"},{"name":"Commerzbank","totalFans":163089,"fanIncrease":419,"globalFans":163089,"globalFanIncrease":419,"ownPosts":6,"ownPostsTypeLink":2,"ownPostsTypePhoto":1,"ownPostsTypeStatus":0,"ownPostsTypeVideo":4,"ownReactions":1139,"ownPostsNegativeReaction":11,"ownPostsLikes":1060,"ownPostsLove":30,"ownPostsWow":7,"ownPostsHaha":29,"ownPostsSad":2,"ownPostsAngry":11,"ownPostsComments":379,"ownPostsShares":92,"userPosts":8,"questions":5,"interactionRate":"0.1647%","responseRate":"100.0%"},{"name":"H&M","totalFans":34085158,"fanIncrease":95892,"globalFans":34085158,"globalFanIncrease":95892,"ownPosts":56,"ownPostsTypeLink":0,"ownPostsTypePhoto":51,"ownPostsTypeStatus":0,"ownPostsTypeVideo":5,"ownReactions":6738,"ownPostsNegativeReaction":4,"ownPostsLikes":6461,"ownPostsLove":206,"ownPostsWow":13,"ownPostsHaha":52,"ownPostsSad":2,"ownPostsAngry":4,"ownPostsComments":1017,"ownPostsShares":143,"userPosts":35,"questions":13,"interactionRate":"0.0004%","responseRate":"100.0%"}]},{"type":"lineChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Fans Total","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"daily","notes":""},"metaData":{"dim1":[],"dim2":{"labels":"PROFILES"}},"data":[["Facebook Fans Total"],[],["","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["02\/08\/2018",3453235,403453,113666,12392257,4093229,354726,162704,33996408],["02\/09\/2018",3455144,403596,113671,12393403,4093602,354776,162767,34004456],["02\/10\/2018",3456185,403825,113685,12394404,4093943,354766,162781,34010233],["02\/11\/2018",3457419,404060,113687,12395552,4094628,354748,162823,34020621],["02\/12\/2018",3458068,404241,113695,12396514,4095232,354732,162860,34027491],["02\/13\/2018",3458787,404414,113716,12397576,4095644,354729,162888,34035199],["02\/14\/2018",3459428,404630,113719,12398402,4095914,354721,162913,34039676],["02\/15\/2018",3460245,404865,113724,12399188,4096299,354762,162972,34049056],["02\/16\/2018",3461113,405097,113741,12399731,4096712,354827,162997,34056076],["02\/17\/2018",3463110,405274,113753,12400321,4097040,354831,163012,34063449],["02\/18\/2018",3464196,405512,113760,12401056,4097663,354842,163037,34068919],["02\/19\/2018",3465403,405711,113761,12452888,4098200,354836,163041,34079029],["02\/20\/2018",3466758,405872,113783,12501606,4098453,354836,163037,34080929],["02\/21\/2018",3468154,406021,113794,12502075,4099885,354832,163066,34083932],["02\/22\/2018",3469595,406119,113797,12502428,4101483,354883,163089,34085158]]},{"type":"lineChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Fans Change Rate","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"daily","notes":""},"metaData":{"dim1":[],"dim2":{"labels":"PROFILES"}},"data":[["Facebook Fans Change Rate"],[],["","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["02\/08\/2018",0.045456310083305,0.026032111229013,0.0070386598391666,0.013009815066124,0.0081849175668854,0.01917340085378,0.020901211040757,0.021012516127886],["02\/09\/2018",0.055281496915211,0.035444029416066,0.0043988527791952,0.0092477100821908,0.0091126101178312,0.014095386298157,0.038720621496706,0.023673089227544],["02\/10\/2018",0.030128990282315,0.056739908225057,0.012316246008217,0.0080768776743563,0.0083300721467304,-0.0028186799558031,0.0086012520965552,0.016988949918799],["02\/11\/2018",0.03570410727435,0.058193524422708,0.0017592470422659,0.0092622444774271,0.016732035595024,-0.0050737669336971,0.02580153703442,0.030543748406546],["02\/12\/2018",0.018771227901507,0.04479532742662,0.0070368643732353,0.0077608484075578,0.014751034770436,-0.0045102438914384,0.022724062325347,0.020193634913366],["02\/13\/2018",0.02079195666482,0.042796252730426,0.018470469237873,0.0085669245402377,0.010060480090017,-0.0008457088731775,0.017192680830161,0.022652272540459],["02\/14\/2018",0.018532508651154,0.05341061387588,0.0026381511836505,0.0066625927520025,0.0065923698446447,-0.0022552427345946,0.015347969156721,0.013154029156697],["02\/15\/2018",0.023616621013647,0.058077750043249,0.0043968026451165,0.0063395266583548,0.0093996114176225,0.011558379684315,0.036215648843248,0.027556078970904],["02\/16\/2018",0.025084928957343,0.057303051634495,0.014948471738595,0.004379319032827,0.010082271826349,0.018322142732311,0.015340058414942,0.020617311681123],["02\/17\/2018",0.057698202861334,0.043693238903275,0.010550285297298,0.0047581677376711,0.0080064207588915,0.0011273099285004,0.0092026233611662,0.021649587580202],["02\/18\/2018",0.031359096303611,0.058725701624086,0.0061536838588872,0.0059272659151324,0.015206100013668,0.0031000673560089,0.015336294260545,0.016058268204139],["02\/19\/2018",0.034842139417054,0.04907376353844,0.00087904360056259,0.41796440561191,0.01310503084319,-0.0016908934117156,0.0024534308163178,0.029675141732557],["02\/20\/2018",0.039100791451961,0.039683419971359,0.019338789215988,0.39121848682812,0.0061734419989264,0,-0.0024533706245668,0.005575276220458],["02\/21\/2018",0.040268169857833,0.036711081326132,0.0096675250257068,0.0037515180049667,0.034940012731633,-0.0011272813356029,0.017787373418304,0.0088113795254818],["02\/22\/2018",0.041549481366744,0.024136682585384,0.0026363428651774,0.0028235312938052,0.038976703005084,0.014372999053073,0.014104718334907,0.0035970028340627]]},{"type":"lineChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Interaction Rate","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"daily","notes":""},"metaData":{"dim1":[],"dim2":{"labels":"PROFILES"}},"data":[["Facebook Interaction Rate"],[],["","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["02\/08\/2018",0.21422468102362,0.024045612295488,0.27713747778501,0.040511801241033,0.0017346430947401,0.38061191117928,0.08451812375912,0.00015223795530806],["02\/09\/2018",0.046667973292718,0.044483103855037,0,0.083733900973385,0.0069624018087587,0.014376280827961,0.024579838387563,0.001124985706064],["02\/10\/2018",0.014874131281282,0,0,0.026488830838841,0.0053495895716713,0,0,0.00041682173121194],["02\/11\/2018",0,0,0,0,0,0,0,0.00030206882306666],["02\/12\/2018",0.0030655835323794,0.093859540599612,0,0.034511040749892,0.012600948001553,0.032700005637932,0,0.00025962023261816],["02\/13\/2018",0,0.053916755497407,0.029901939228706,0.043833026338131,0,0.12065514616751,0,0.0001057848286631],["02\/14\/2018",0,0.032383900010383,0.20049772681305,0.022600439474499,0,0.013249700472197,0,0.00032611151068748],["02\/15\/2018",0,0.030821723199925,0,0,0,0.048674009112752,0,0.00058746871655651],["02\/16\/2018",0,0.06037320269346,0.10551120177259,0.061930121306099,0,0.0052142933646003,0.04233544396996,0.00051489022393594],["02\/17\/2018",0,0,0,0.043056361333436,0,0,0,0.00045728446370236],["02\/18\/2018",0,0,0,0,0,0,0,0.0005914956603299],["02\/19\/2018",0,0.037227787214844,0,0.030755682076052,0,0.12935443961909,0,0.00019956580350739],["02\/20\/2018",0,0.044768530269687,0.34366979573181,0.042862019161759,0,0.0059182270119154,0,0.00025821612155336],["02\/21\/2018",0,0.058382149349914,0.069427356135972,0.010838404586845,0,0.002818219223637,0.011652795751023,0.00022885692129346],["02\/22\/2018",0,0.01970103676706,0,0.062548736223581,0,0.0045088584979302,0.74014116031077,0.00050110687996569]]},{"type":"columnChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Total Interactions","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim2":[],"dim1":{"labels":"PROFILES"}},"data":[["Facebook Total Interactions"],[],["","Interactions"],["Lufthansa",17024],["o2 Deutschland",5170],["Telekom-hilft",1167],["KLM Royal Dutch Airlines",80613],["Amazon.de",1091],["Sparkasse",3552],["Commerzbank",1610],["H&M",7898]]},{"type":"radarChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Key Metrics Radar","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim2":{"labels":"PROFILES"},"dim1":{"name":"Metric","labels":[["fans","Fans"],["ownPosts","Own Posts"],["interactions","Interactions Total"],["responseRate","Response Rate"],["interactionRate","Interaction Rate"],["fansChangeRate","Fans Change Rate"]]}},"data":[["Facebook Key Metrics Radar"],[],["Metric","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["Fans",10.1792,1.1915,0.3339,36.68,12.033,1.0412,0.4785,100],["Own Posts",8.9286,50,10.7143,25,7.1429,32.1429,10.7143,100],["Interactions Total",21.1182,6.4134,1.4477,100,1.3534,4.4062,1.9972,9.7974],["Response Rate",76.2887,97.7612,89.8551,95.5752,97.9592,50,100,100],["Interaction Rate",57.5282,26.6752,100,27.0503,3.8924,32.5235,96.3282,0.2423],["Fans Change Rate",57.5765,76.1509,13.556,100,23.2611,7.0322,28.5512,31.2722],[],["","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["Fans",3469595,406119,113797,12502428,4101483,354883,163089,34085158],["Own Posts",5,28,6,14,4,18,6,56],["Interactions Total",17024,5170,1167,80613,1091,3552,1610,7898],["Response Rate",76.288659793814,97.761194029851,89.855072463768,95.575221238938,97.959183673469,50,100,100],["Interaction Rate",0.098386709934318,0.045620904928152,0.17102359158335,0.046262441442112,0.0066570047554567,0.055622891826629,0.16474397149622,0.00041435742235796],["Fans Change Rate",0.51943032726805,0.6869998115771,0.12229671470552,0.90215642527084,0.20985151337904,0.063441399883832,0.25757668900227,0.28212436243842]]},{"type":"columnChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Response Times","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim2":{"labels":"PROFILES"},"dim1":{"name":"Bucket"}},"data":[["Facebook Response Times"],[],["","Lufthansa","o2 Deutschland","Telekom-hilft","KLM Royal Dutch Airlines","Amazon.de","Sparkasse","Commerzbank","H&M"],["0h - 2h",74,118,21,100,141,1,3,10],["2h - 8h",0,7,10,5,3,0,2,1],["8h - 24h",0,5,19,3,0,0,0,2],["24h+",0,1,12,0,0,0,0,0],["Not responded",23,3,7,5,3,1,0,0]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Response Times Distribution","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["0h - 2h","0h - 2h"],["2h - 8h","2h - 8h"],["8h - 24h","8h - 24h"],["24h+","24h+"],["Not responded","Not responded"]]}},"data":[["Facebook Response Times Distribution"],[],["","0h - 2h","2h - 8h","8h - 24h","24h+","Not responded"],["Lufthansa",74,0,0,0,23],["o2 Deutschland",118,7,5,1,3],["Telekom-hilft",21,10,19,12,7],["KLM Royal Dutch Airlines",100,5,3,0,5],["Amazon.de",141,3,0,0,3],["Sparkasse",1,0,0,0,1],["Commerzbank",3,2,0,0,0],["H&M",10,1,2,0,0]]},{"type":"columnChart","placeholders":{"clientName":"Notrelevant","metricName":"Twitter Response Times","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim2":{"labels":"PROFILES"},"dim1":{"name":"Bucket"}},"data":[["Twitter Response Times"],[],["","@Lufthansa_DE","@hmdeutschland","@o2de","@KLM","@Telekom_hilft","@sparkasse","@commerzbank"],["0h - 2h",60,0,176,363,254,9,7],["2h - 8h",0,0,18,6,42,1,5],["8h - 24h",1,0,9,7,71,0,2],["24h+",1,0,3,5,109,0,0],["Not responded",23,5,15,77,25,3,5]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"Notrelevant","metricName":"Twitter Response Times Distribution","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["0h - 2h","0h - 2h"],["2h - 8h","2h - 8h"],["8h - 24h","8h - 24h"],["24h+","24h+"],["Not responded","Not responded"]]}},"data":[["Twitter Response Times Distribution"],[],["","0h - 2h","2h - 8h","8h - 24h","24h+","Not responded"],["@Lufthansa_DE",60,0,1,1,23],["@hmdeutschland",0,0,0,0,5],["@o2de",176,18,9,3,15],["@KLM",363,6,7,5,77],["@Telekom_hilft",254,42,71,109,25],["@sparkasse",9,1,0,0,3],["@commerzbank",7,5,2,0,5]]},{"type":"columnChart","placeholders":{"clientName":"Notrelevant","metricName":"Twitter Avg. Response Time of User Questions (in sec.)","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["User Questions","User Questions"]]}},"data":[["Twitter Avg. Response Time of User Questions (in sec.)"],[],["","User Questions"],["@Lufthansa_DE","3782"],["@hmdeutschland","0"],["@o2de","7017"],["@KLM","6650"],["@Telekom_hilft","42735"],["@sparkasse","2338"],["@commerzbank","17837"]]},{"type":"columnChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Avg. Response Time of User Questions (in sec.)","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["User Questions","User Questions"]]}},"data":[["Facebook Avg. Response Time of User Questions (in sec.)"],[],["","User Questions"],["Lufthansa","942"],["o2 Deutschland","6600"],["Telekom-hilft","49712"],["KLM Royal Dutch Airlines","3690"],["Amazon.de","838"],["Sparkasse","1326"],["Commerzbank","4385"],["H&M","9437"]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"Notrelevant","metricName":"Twitter User Questions Response Times Distribution","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["0h - 2h","0h - 2h"],["2h - 8h","2h - 8h"],["8h - 24h","8h - 24h"],["24h+","24h+"],["Not responded","Not responded"]]}},"data":[["Twitter User Questions Response Times Distribution"],[],["","0h - 2h","2h - 8h","8h - 24h","24h+","Not responded"],["@Lufthansa_DE",60,0,1,1,23],["@hmdeutschland",0,0,0,0,5],["@o2de",176,18,9,3,15],["@KLM",363,6,7,5,77],["@Telekom_hilft",254,42,71,109,25],["@sparkasse",9,1,0,0,3],["@commerzbank",7,5,2,0,5]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"Notrelevant","metricName":"Facebook Share of User Questions with negative Feedback","timePeriod":"02\/08\/2018 - 02\/22\/2018","interval":"daily","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["Questions with negative Feedback","Questions with negative Feedback"],["Questions without negative Feedback","Questions without negative Feedback"]]}},"data":[["Facebook Share of User Questions with negative Feedback"],[],["","Questions with negative Feedback","Questions without negative Feedback"],["Lufthansa",12,85],["o2 Deutschland",7,127],["Telekom-hilft",3,66],["KLM Royal Dutch Airlines",7,106],["Amazon.de",7,140],["Sparkasse",0,2],["Commerzbank",1,4],["H&M",0,13]]}]