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Mit 12 Stunden Versp\u00e4tung am Ankunftsort angekommen.Warum kann ich nicht mal eine Beschwerde zu Ihrer Homepage senden?\nIst das Taktik?","userName":"Nicole Karsten","message":"Mit 12 Stunden Versp\u00e4tung am Ankunftsort angekommen.Warum kann ich nicht mal eine Beschwerde zu Ihrer Homepage senden?\nIst das Taktik?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155970635301449&id=376807926448","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"12\/21\/2017 23:05:14","timeToRespond":"12\/21\/2017 23:05:14"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Carlos Andrade Fortes - 2017-12-21 19:30:26<\/b>
Boa tarde.\nMandei um email ..48 horas atras e ainda n\u00e3o recebi uma resposta.\nA tap sempre responde em menos de 24 horas.\n\nH\u00e1 algum problema?\n\nObrigado\nCarlos","userName":"Carlos Andrade Fortes","message":"Boa tarde.\nMandei um email ..48 horas atras e ainda n\u00e3o recebi uma resposta.\nA tap sempre responde em menos de 24 horas.\n\nH\u00e1 algum problema?\n\nObrigado\nCarlos","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155970231336449&id=376807926448","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/21\/2017 19:36:15","timeToRespond":"12\/21\/2017 19:36:15"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Joana Silva - 2017-12-21 12:06:30<\/b>
A pior companhia em que viajei!\n\nPara come\u00e7ar com um atraso injustificado de 3horas, avi\u00e3o sujo, e \u00e0 chegada a Lisboa recebo a brilhante not\u00edcia que terei que viajar de autocarro at\u00e9 ao Porto, quando tinha passagem de AVI\u00c3O!\n\nAinda dizem que as companhias lowcost s\u00e3o m\u00e1s!?! Cumprem as viagens! Pode haver atrasos, o que \u00e9 normal, mas pelo menos n\u00e3o deixam as pessoas a meio caminho.\n\nRece\u00e7\u00e3o no Apoio ao Cliente horr\u00edvel, arrogantes!","userName":"Joana Silva","message":"A pior companhia em que viajei!\n\nPara come\u00e7ar com um atraso injustificado de 3horas, avi\u00e3o sujo, e \u00e0 chegada a Lisboa recebo a brilhante not\u00edcia que terei que viajar de autocarro at\u00e9 ao Porto, quando tinha passagem de AVI\u00c3O!\n\nAinda dizem que as companhias lowcost s\u00e3o m\u00e1s!?! Cumprem as viagens! Pode haver atrasos, o que \u00e9 normal, mas pelo menos n\u00e3o deixam as pessoas a meio caminho.\n\nRece\u00e7\u00e3o no Apoio ao Cliente horr\u00edvel, arrogantes!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155969387256449&id=376807926448","reactions":7,"negativeReactions":1,"shareOfNegativeReactions":"14.29%","comments":7,"shares":1,"type":"Status","respTime":"12\/21\/2017 12:17:28","timeToRespond":"12\/21\/2017 12:17:28"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Dilmer Sousa - 2017-12-20 22:46:12<\/b>
Agora que cheguei a Madeira s\u00f3 tenho a dizer tap numca mais paguei tanto dinheiro por 4 bilhetes onde deixaram as minhas malas em Lisboa t\u00e3o t\u00e3o passado que vou ir at\u00e9 aos \u00faltimas consequ\u00eancias para ter o meu dinheiro de volta tratam as pessoas como bonecos mas n\u00e3o sou boneco e v\u00e3o ver isso outra coisa \u00e9 dentro o avi\u00e3o \u00e9 uma nojo ser\u00e1 que os o que pagamos pelos bilhetes n\u00e3o tem algu\u00e9m que fa\u00e7a limpeza aos mesmo ? E agora com 2 filhos eu e mulher depois tar quase um dia em viagem chegar a casa e n\u00e3o ter nada para poder vestir e ainda gozam com a cara das pessoas mtt lament\u00e1vel como eu e outros clientes fomos tratados em Lisboa onde fiz escala eu a ver e onde falei na hora o porque das malas ter ficado ali ainda amea\u00e7a as pessoas como se voz tivessem raz\u00e3o t\u00e3o mas \u00e9 fdd cmg encontrar\u00e3o um diabo que vai ir at\u00e9 onde for pressico mas o meu dinheiro vem a\u00ed isso vem amanh\u00e3 meu banco na Su\u00ed\u00e7a j\u00e1 vai ter a reclama\u00e7\u00e3o do pagamento feito com o cart\u00e3o onde fui mtt mal servido pela compra que fiz ","userName":"Dilmer Sousa","message":"Agora que cheguei a Madeira s\u00f3 tenho a dizer tap numca mais paguei tanto dinheiro por 4 bilhetes onde deixaram as minhas malas em Lisboa t\u00e3o t\u00e3o passado que vou ir at\u00e9 aos \u00faltimas consequ\u00eancias para ter o meu dinheiro de volta tratam as pessoas como bonecos mas n\u00e3o sou boneco e v\u00e3o ver isso outra coisa \u00e9 dentro o avi\u00e3o \u00e9 uma nojo ser\u00e1 que os o que pagamos pelos bilhetes n\u00e3o tem algu\u00e9m que fa\u00e7a limpeza aos mesmo ? E agora com 2 filhos eu e mulher depois tar quase um dia em viagem chegar a casa e n\u00e3o ter nada para poder vestir e ainda gozam com a cara das pessoas mtt lament\u00e1vel como eu e outros clientes fomos tratados em Lisboa onde fiz escala eu a ver e onde falei na hora o porque das malas ter ficado ali ainda amea\u00e7a as pessoas como se voz tivessem raz\u00e3o t\u00e3o mas \u00e9 fdd cmg encontrar\u00e3o um diabo que vai ir at\u00e9 onde for pressico mas o meu dinheiro vem a\u00ed isso vem amanh\u00e3 meu banco na Su\u00ed\u00e7a j\u00e1 vai ter a reclama\u00e7\u00e3o do pagamento feito com o cart\u00e3o onde fui mtt mal servido pela compra que fiz ","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155968063646449&id=376807926448","reactions":4,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":12,"shares":0,"type":"Status","respTime":"12\/20\/2017 23:19:05","timeToRespond":"12\/20\/2017 23:19:05"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Rafael Guerreiro - 2017-12-20 19:07:05<\/b>
Sou vosso passageiro do voo tap 553 de Munique para Lisboa. Era suposto partir dia 20 de dezembro as 19:35. Agora tem 2,5 horas de atraso e est\u00e1 overbooked. Em contacto por telefone convosco n\u00e3o me conseguem dar informa\u00e7\u00e3o. Como e poss\u00edvel o aeroporto de Munique dar informa\u00e7\u00e3o mais detalhada do que a vossa linha? De qualquer modo ainda n\u00e3o sei se tenho lugar no voo. Como posso resolver esta situa\u00e7\u00e3o? Desta foi mesmo a \u00faltima vez que voei convosco! Decep\u00e7\u00e3o !!","userName":"Rafael Guerreiro","message":"Sou vosso passageiro do voo tap 553 de Munique para Lisboa. Era suposto partir dia 20 de dezembro as 19:35. Agora tem 2,5 horas de atraso e est\u00e1 overbooked. Em contacto por telefone convosco n\u00e3o me conseguem dar informa\u00e7\u00e3o. Como e poss\u00edvel o aeroporto de Munique dar informa\u00e7\u00e3o mais detalhada do que a vossa linha? De qualquer modo ainda n\u00e3o sei se tenho lugar no voo. Como posso resolver esta situa\u00e7\u00e3o? Desta foi mesmo a \u00faltima vez que voei convosco! Decep\u00e7\u00e3o !!","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155967526001449&id=376807926448","reactions":3,"negativeReactions":1,"shareOfNegativeReactions":"33.33%","comments":13,"shares":0,"type":"Status","respTime":"12\/20\/2017 19:17:39","timeToRespond":"12\/20\/2017 19:17:39"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Patricia Garnacha - 2017-12-20 17:57:57<\/b>
QUANTO CUSTA BILHETE PARA SUICA NO MES DE JANEIRO?","userName":"Patricia Garnacha","message":"QUANTO CUSTA BILHETE PARA SUICA NO MES DE JANEIRO?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155967361801449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"12\/20\/2017 18:04:46","timeToRespond":"12\/20\/2017 18:04:46"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Yoshi Koller - 2017-12-20 13:12:04<\/b>
Dear TAP Team, my friend wrote you a claim on July 31st, 2017 for flight 1865 and the subsequent flight 1274. We booked business class on both flights but the crew refused to serve us food, as they were flying on minimal crew apparently. But we could smell food being cooked, probably for the pilots. Also they refused us to give us water, but after we asked them several times, they graciously served us water.\n\nWhat is up with you refusing to serve food or water on business class and why are you taking so long to answer our claim? It is almost 6 months away since we sent you the claim.... No response whatsoever.\n\nPlease tell me what kind of information you need in order to send us an answer to our claim.","userName":"Yoshi Koller","message":"Dear TAP Team, my friend wrote you a claim on July 31st, 2017 for flight 1865 and the subsequent flight 1274. We booked business class on both flights but the crew refused to serve us food, as they were flying on minimal crew apparently. But we could smell food being cooked, probably for the pilots. Also they refused us to give us water, but after we asked them several times, they graciously served us water.\n\nWhat is up with you refusing to serve food or water on business class and why are you taking so long to answer our claim? It is almost 6 months away since we sent you the claim.... No response whatsoever.\n\nPlease tell me what kind of information you need in order to send us an answer to our claim.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155966807026449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/20\/2017 13:28:51","timeToRespond":"12\/20\/2017 13:28:51"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Bertil R\u00f6nnkvist - 2017-12-20 10:41:21<\/b>
As you are very aware of, I have a complaint matter running regarding a cancelled flight in September.\n\nLast time I posted here you answered that you will come back as soon as possible.\nWhen is that...?\n\nI have also called customer service numerous times and I have e-mailed TAP in Scandinavia. (who supposedly have this on their desk)\nTheir replies are the same: they will come back as soon as possible.\nWhen is that...?\n\nWhy don't you answer me and why don't you resolve this issue?","userName":"Bertil R\u00f6nnkvist","message":"As you are very aware of, I have a complaint matter running regarding a cancelled flight in September.\n\nLast time I posted here you answered that you will come back as soon as possible.\nWhen is that...?\n\nI have also called customer service numerous times and I have e-mailed TAP in Scandinavia. (who supposedly have this on their desk)\nTheir replies are the same: they will come back as soon as possible.\nWhen is that...?\n\nWhy don't you answer me and why don't you resolve this issue?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155966485446449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":2,"shares":0,"type":"Status","respTime":"12\/20\/2017 11:06:02","timeToRespond":"12\/20\/2017 11:06:02"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Jlo Lopes - 2017-12-20 09:38:19<\/b>
Comme ca fait longtemps que vous n avez pas eu de nouvelles de moi je reviens au galop. je reitere ma demande pour la ni\u00e8me fois car bien s\u00fbr je n ai toujours pas de reponse \u00e0 ma reclamation. ca fait 4 mois. avez vous ne serait ce qu un peu de consid\u00e9ration pour vos clients ???? A quoi ca sert d envoyer la reclamation au service d\u00e9partement responsable si il ne reponde pas au reclamation????","userName":"Jlo Lopes","message":"Comme ca fait longtemps que vous n avez pas eu de nouvelles de moi je reviens au galop. je reitere ma demande pour la ni\u00e8me fois car bien s\u00fbr je n ai toujours pas de reponse \u00e0 ma reclamation. ca fait 4 mois. avez vous ne serait ce qu un peu de consid\u00e9ration pour vos clients ???? A quoi ca sert d envoyer la reclamation au service d\u00e9partement responsable si il ne reponde pas au reclamation????","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155966417096449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"12\/20\/2017 10:01:56","timeToRespond":"12\/20\/2017 10:01:56"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by C\u00e9line Camier - 2017-12-19 21:55:56<\/b>
Cher TAP, les f\u00eates approchent j avais des affaires dans ma valise dont j ai besoin...\nDites moi si je peux racheter des affaires tout en sachant que je vais \u00eatre indemnis\u00e9 par vois. Expliquez moi comment compter vous faire? Allez vous nous rembourser les frais que nous avons engag\u00e9s( sous v\u00eatements, produits de beaut\u00e9...) en l'absence de notre valise nous voulons une r\u00e9ponse. Nous trouvons que le manque de clart\u00e9 de votre part depuis vendredi est inadmissible.\nR\u00e9pondez nous Pr\u00e9cis\u00e9ment","userName":"C\u00e9line Camier","message":"Cher TAP, les f\u00eates approchent j avais des affaires dans ma valise dont j ai besoin...\nDites moi si je peux racheter des affaires tout en sachant que je vais \u00eatre indemnis\u00e9 par vois. Expliquez moi comment compter vous faire? Allez vous nous rembourser les frais que nous avons engag\u00e9s( sous v\u00eatements, produits de beaut\u00e9...) en l'absence de notre valise nous voulons une r\u00e9ponse. Nous trouvons que le manque de clart\u00e9 de votre part depuis vendredi est inadmissible.\nR\u00e9pondez nous Pr\u00e9cis\u00e9ment","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155965348596449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/19\/2017 22:25:02","timeToRespond":"12\/19\/2017 22:25:02"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Lea Louise Videt - 2017-12-19 16:46:50<\/b>
I'm trying to check in online for my flight tomorrow, but I can't proceed without having to pay for a seat, are you really serious about that? I don't want any specific seat, just any, but all available seats cost additional money.","userName":"Lea Louise Videt","message":"I'm trying to check in online for my flight tomorrow, but I can't proceed without having to pay for a seat, are you really serious about that? I don't want any specific seat, just any, but all available seats cost additional money.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155964639931449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/19\/2017 17:03:59","timeToRespond":"12\/19\/2017 17:03:59"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Andreas Dubiella - 2017-12-18 17:42:26<\/b>
TAP your business class food and drink service is really a joke. 14December Rio to Lisbon, departure 22:45. If someone travel to the Airport around 19:00 in the evening than hes looking for a nice dinner and wine on board as it is anounced at your website. After 1 hour in the air flight attendants came out with a food and drink cart and served dinner economy class style. No drink round before dinner, no canapees, just one tablet without first course, the soup was uneatable cold and a small portion of main course. As desert two minimal slices melon and 3grapes. The promotioned special green vine deu la deu was finished after one glas. Your gin choice for Business Class is Beefeater the cheapest supermarket selection. Connecting flight 15December Lisbon Cologne also after one hour in the air you served a minimal cold plate of two slim slices fish, no choice of food, if you dont like cold fish you get an economy sandwich. No drink round before the so called meal, no menus distributed. ","userName":"Andreas Dubiella","message":"TAP your business class food and drink service is really a joke. 14December Rio to Lisbon, departure 22:45. If someone travel to the Airport around 19:00 in the evening than hes looking for a nice dinner and wine on board as it is anounced at your website. After 1 hour in the air flight attendants came out with a food and drink cart and served dinner economy class style. No drink round before dinner, no canapees, just one tablet without first course, the soup was uneatable cold and a small portion of main course. As desert two minimal slices melon and 3grapes. The promotioned special green vine deu la deu was finished after one glas. Your gin choice for Business Class is Beefeater the cheapest supermarket selection. Connecting flight 15December Lisbon Cologne also after one hour in the air you served a minimal cold plate of two slim slices fish, no choice of food, if you dont like cold fish you get an economy sandwich. No drink round before the so called meal, no menus distributed. ","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155961934441449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/18\/2017 18:12:23","timeToRespond":"12\/18\/2017 18:12:23"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Denise Cagliani - 2017-12-18 08:52:06<\/b>
O ressarcimento das minhas taxas aeroportu\u00e1rias que foi pedida no dia 29\/08 com prazo de 15 dias....depois falaram 60.....e j\u00e1 estamos completando quase 120 dias e nada. O reembolso acontecer\u00e1 dentro desse s\u00e9culo ainda?","userName":"Denise Cagliani","message":"O ressarcimento das minhas taxas aeroportu\u00e1rias que foi pedida no dia 29\/08 com prazo de 15 dias....depois falaram 60.....e j\u00e1 estamos completando quase 120 dias e nada. O reembolso acontecer\u00e1 dentro desse s\u00e9culo ainda?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155961095706449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":4,"shares":0,"type":"Status","respTime":"12\/18\/2017 09:19:17","timeToRespond":"12\/18\/2017 09:19:17"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Holger Humpty Vogel - 2017-12-16 20:59:56<\/b>
So I paid 40\u20ac for a transatlantic flight seat reservation. And now I was moved to the middle of the plane and TAP is keeping the money. What kind of deception is that? I can\u2018t believe this is how ypu treat your passengers. This will have been my first and last flight with you to the US. #tap #tapairlines #flytap #deception #badexperience","userName":"Holger Humpty Vogel","message":"So I paid 40\u20ac for a transatlantic flight seat reservation. And now I was moved to the middle of the plane and TAP is keeping the money. What kind of deception is that? I can\u2018t believe this is how ypu treat your passengers. This will have been my first and last flight with you to the US. #tap #tapairlines #flytap #deception #badexperience","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155957124896449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/16\/2017 21:06:24","timeToRespond":"12\/16\/2017 21:06:24"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Bertil R\u00f6nnkvist - 2017-12-15 14:31:11<\/b>
I have a complaint matter running regarding a cancelled flight in September but you never answer. Why is that?\n\nI have called customer service numerous times and I have e-mailed TAP in Scandinavia. (who supposedly have this on their desk) \n\nWhy don't you answer me and why don't you solve this issue?","userName":"Bertil R\u00f6nnkvist","message":"I have a complaint matter running regarding a cancelled flight in September but you never answer. Why is that?\n\nI have called customer service numerous times and I have e-mailed TAP in Scandinavia. (who supposedly have this on their desk) \n\nWhy don't you answer me and why don't you solve this issue?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155952945431449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":5,"shares":0,"type":"Status","respTime":"12\/15\/2017 14:51:48","timeToRespond":"12\/15\/2017 14:51:48"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Mitja Laurin - 2017-12-15 13:49:09<\/b>
Hi,\nI am writing to you because I was not informed of any cancellations of flights from you. I'm now sitting at the airport in Dakar and have no information what is going to happen. \nwhat is it with tap, a star alliance member, that you can't inform your costumers about cancellations of flights, strikes have to be announced and you need to warn your costumers! How can it be that Brussels airlines warned a friend of mine and postponed his flight and I hear not a word from tap? Am I supposed to read on your senegalese Facebook page to know that I won't leave the country and make my other flight home?\nI am disappointed in your way of working.\nThank you.","userName":"Mitja Laurin","message":"Hi,\nI am writing to you because I was not informed of any cancellations of flights from you. I'm now sitting at the airport in Dakar and have no information what is going to happen. \nwhat is it with tap, a star alliance member, that you can't inform your costumers about cancellations of flights, strikes have to be announced and you need to warn your costumers! How can it be that Brussels airlines warned a friend of mine and postponed his flight and I hear not a word from tap? Am I supposed to read on your senegalese Facebook page to know that I won't leave the country and make my other flight home?\nI am disappointed in your way of working.\nThank you.","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155952851266449&id=376807926448","reactions":2,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":15,"shares":0,"type":"Status","respTime":"12\/15\/2017 14:05:13","timeToRespond":"12\/15\/2017 14:05:13"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Maria Medeiros - 2017-12-15 11:34:19<\/b>
Hoje vou para casa, para s\u00e3o Miguel e mais uma vez n\u00e3o posso levar o meu menino comigo para passar o Natal. Sei que ele vai estar a ser bem tratadinho, mas o cora\u00e7\u00e3o fica sempre apertado. O Natal deve ser passado em fam\u00edlia, mas a tap n\u00e3o me deixa passar com o meu filhote :( quem puder aproveite bem o Natal passado ao lado dos vossos beb\u00e9s! \u2764\ud83d\ude14 \nA tap passou a deixar s\u00f3 levar o meu menino em carga, ou seja imaginem que viajo num fim de semana, ele tem que ficar num contentor a passar fome e sem \u00e1gua, imaginem um animal super fr\u00e1gil e sens\u00edvel com menos de 2kg que n\u00e3o emite sons, nao tem cheiro, tem vacinas, est\u00e1 desparasitado, perfeitamente bem de sa\u00fade n\u00e3o poder vir comigo na cabine como qualquer c\u00e3o e gato que fazem muito mais barulho e cheiram muito pior. Partilhem, vamos tentar ser ouvidos, vamos tentar que deixem pelo menos voltar a levar os outros tipos de animal sem ser c\u00e3o e gato no por\u00e3o ou at\u00e9 cabine!\nPs: hoje parece que ele entendeu que eu o ia deixar uns dias, mal o despert","userName":"Maria Medeiros","message":"Hoje vou para casa, para s\u00e3o Miguel e mais uma vez n\u00e3o posso levar o meu menino comigo para passar o Natal. Sei que ele vai estar a ser bem tratadinho, mas o cora\u00e7\u00e3o fica sempre apertado. O Natal deve ser passado em fam\u00edlia, mas a tap n\u00e3o me deixa passar com o meu filhote :( quem puder aproveite bem o Natal passado ao lado dos vossos beb\u00e9s! \u2764\ud83d\ude14 \nA tap passou a deixar s\u00f3 levar o meu menino em carga, ou seja imaginem que viajo num fim de semana, ele tem que ficar num contentor a passar fome e sem \u00e1gua, imaginem um animal super fr\u00e1gil e sens\u00edvel com menos de 2kg que n\u00e3o emite sons, nao tem cheiro, tem vacinas, est\u00e1 desparasitado, perfeitamente bem de sa\u00fade n\u00e3o poder vir comigo na cabine como qualquer c\u00e3o e gato que fazem muito mais barulho e cheiram muito pior. Partilhem, vamos tentar ser ouvidos, vamos tentar que deixem pelo menos voltar a levar os outros tipos de animal sem ser c\u00e3o e gato no por\u00e3o ou at\u00e9 cabine!\nPs: hoje parece que ele entendeu que eu o ia deixar uns dias, mal o despert","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155952591716449&id=376807926448","reactions":141,"negativeReactions":1,"shareOfNegativeReactions":"0.71%","comments":71,"shares":32,"type":"Photo","respTime":"n\/a","timeToRespond":"n\/a"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Daniela Schneider - 2017-12-15 05:16:25<\/b>
I am stranded at Munich Airport like more than 100 passengers because you delayed a TAP flight by 4 hrs without prior notification. This means I will miss my connection flight in Lisbon, and I have just been informed that you do not even support passengers by offering alternative flight options! What kind of customer service is this?","userName":"Daniela Schneider","message":"I am stranded at Munich Airport like more than 100 passengers because you delayed a TAP flight by 4 hrs without prior notification. This means I will miss my connection flight in Lisbon, and I have just been informed that you do not even support passengers by offering alternative flight options! What kind of customer service is this?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155951993266449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":7,"shares":0,"type":"Status","respTime":"12\/15\/2017 05:35:32","timeToRespond":"12\/15\/2017 05:35:32"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Marcel Seiler - 2017-12-15 02:57:57<\/b>
hello \n\nwe were at 12th of december on the flight tp927 from zurich to lisabon and then with te connecting flight tp13 from lisabon to recife. \nnow is our kite bag missing (tp729634).\nWe live now at the pousada mi secreto, rua das algas, 51, sao miguel do gostoso (rio grande do norte), 59585-000, brazil. That\u2019s the adress we give at the lost and found corner to send the bag. They said the bag will come on 14th december. But it isn\u2018t.\n\nTomorrow morning (15th december 8am) we have to leave to the next destination.\n\nWe don\u2018t have any number or eMail adress.\n\nWhat now?\n\nplease send our bag to this adress.\n\nphone: 0041 79 318 40 11\n\njennifer bertschinger and marcel seiler","userName":"Marcel Seiler","message":"hello \n\nwe were at 12th of december on the flight tp927 from zurich to lisabon and then with te connecting flight tp13 from lisabon to recife. \nnow is our kite bag missing (tp729634).\nWe live now at the pousada mi secreto, rua das algas, 51, sao miguel do gostoso (rio grande do norte), 59585-000, brazil. That\u2019s the adress we give at the lost and found corner to send the bag. They said the bag will come on 14th december. But it isn\u2018t.\n\nTomorrow morning (15th december 8am) we have to leave to the next destination.\n\nWe don\u2018t have any number or eMail adress.\n\nWhat now?\n\nplease send our bag to this adress.\n\nphone: 0041 79 318 40 11\n\njennifer bertschinger and marcel seiler","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155951645516449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":11,"shares":0,"type":"Status","respTime":"12\/15\/2017 03:10:05","timeToRespond":"12\/15\/2017 03:10:05"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Sani Leinonen - 2017-12-12 22:03:00<\/b>
Hi, \nI have and errand but didn't hear anything since months. Can you check that everything is ok or you need more info? Errand nr 2017\/187845","userName":"Sani Leinonen","message":"Hi, \nI have and errand but didn't hear anything since months. Can you check that everything is ok or you need more info? Errand nr 2017\/187845","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155945519296449&id=376807926448","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":3,"shares":0,"type":"Status","respTime":"12\/12\/2017 22:12:42","timeToRespond":"12\/12\/2017 22:12:42"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Gennaro Auriemma - 2017-12-12 19:06:58<\/b>
Do you know the hand luggage measures for Atr 72 Tap Express operate by White Airways?","userName":"Gennaro Auriemma","message":"Do you know the hand luggage measures for Atr 72 Tap Express operate by White Airways?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155945055166449&id=376807926448","reactions":0,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/12\/2017 19:33:52","timeToRespond":"12\/12\/2017 19:33:52"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by \u94b0 \u5fae - 2017-12-11 17:01:53<\/b>
Flight to Portugal TAP 1105 just cancelled at last minute (not to mention the scheduled flight was delayed in the 1st place) & Ground service took ages to process alternatives. ..\n\nThis is really really BAD...is this how customer service suppose to be for a star alliance member and national airline of a country?...","userName":"\u94b0 \u5fae","message":"Flight to Portugal TAP 1105 just cancelled at last minute (not to mention the scheduled flight was delayed in the 1st place) & Ground service took ages to process alternatives. ..\n\nThis is really really BAD...is this how customer service suppose to be for a star alliance member and national airline of a country?...","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155942023871449&id=376807926448","reactions":1,"negativeReactions":1,"shareOfNegativeReactions":"100.00%","comments":2,"shares":0,"type":"Photo","respTime":"12\/11\/2017 19:29:42","timeToRespond":"12\/11\/2017 19:29:42"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Blanca LC - 2017-12-11 13:10:04<\/b>
Good morning,\n\nI was supossed to fly from Porto yo Madrid yesterday 10-12-2017 in the flight TP 1004 to Madrid. We have still no news from you. We've called the contact center, no one answered the phone for More than 30 minutes. Could you please give us some information?\n\nAdditionally we do not understand why you have not booked two buses to bring us to Madrid if there is no room for us in the plane.\n\nWaiting you understand our frustation,\n\nRegards","userName":"Blanca LC","message":"Good morning,\n\nI was supossed to fly from Porto yo Madrid yesterday 10-12-2017 in the flight TP 1004 to Madrid. We have still no news from you. We've called the contact center, no one answered the phone for More than 30 minutes. Could you please give us some information?\n\nAdditionally we do not understand why you have not booked two buses to bring us to Madrid if there is no room for us in the plane.\n\nWaiting you understand our frustation,\n\nRegards","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155941537346449&id=376807926448","reactions":1,"negativeReactions":1,"shareOfNegativeReactions":"100.00%","comments":1,"shares":0,"type":"Status","respTime":"12\/11\/2017 13:41:10","timeToRespond":"12\/11\/2017 13:41:10"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Jo\u00e3o de Oliveira - 2017-12-11 13:05:20<\/b>
Lounge em Lisboa est\u00e1 fechado e n\u00e3o h\u00e1 qualquer alternativa?","userName":"Jo\u00e3o de Oliveira","message":"Lounge em Lisboa est\u00e1 fechado e n\u00e3o h\u00e1 qualquer alternativa?","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155941514436449&id=376807926448","reactions":1,"negativeReactions":0,"shareOfNegativeReactions":"0.00%","comments":6,"shares":0,"type":"Status","respTime":"12\/11\/2017 13:19:39","timeToRespond":"12\/11\/2017 13:19:39"},{"pageName":"TAP Air Portugal","createTime":"TAP Air Portugal<\/b> was asked by Pablo Leal Cantos - 2017-12-11 13:01:30<\/b>
Hi Tap,\n\nI am one of the passengers from the flight TP 1004 to Madrid. We have still no news from you. Following your instructions I have called the contact center, no one answered the phone for More than 30 minutes. Could you please give us some information?\nAdditionally we do not understand why you have not booked two buses to bring us to Madrid if there is no room for us in the bus.\n\nWaiting you understand our frustation,\n\nRegards","userName":"Pablo Leal Cantos","message":"Hi Tap,\n\nI am one of the passengers from the flight TP 1004 to Madrid. We have still no news from you. Following your instructions I have called the contact center, no one answered the phone for More than 30 minutes. Could you please give us some information?\nAdditionally we do not understand why you have not booked two buses to bring us to Madrid if there is no room for us in the bus.\n\nWaiting you understand our frustation,\n\nRegards","link":"http:\/\/www.facebook.com\/permalink.php?story_fbid=10155941510121449&id=376807926448","reactions":2,"negativeReactions":2,"shareOfNegativeReactions":"100.00%","comments":4,"shares":0,"type":"Status","respTime":"12\/11\/2017 13:17:51","timeToRespond":"12\/11\/2017 13:17:51"}]},{"type":"columnChart","placeholders":{"clientName":"VC","metricName":"Facebook Avg. Response Time of User Questions (in sec.)","timePeriod":"12\/07\/2017 - 12\/21\/2017","interval":"total","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["User Questions","User Questions"]]}},"data":[["Facebook Avg. Response Time of User Questions (in sec.)"],[],["","User Questions"],["TAP Air Portugal","1631"]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"VC","metricName":"Facebook User Questions Feedback Distribution","timePeriod":"12\/07\/2017 - 12\/21\/2017","interval":"daily","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["Negative Feedback","Negative Feedback"],["Other Feedback","Other Feedback"]]}},"data":[["Facebook User Questions Feedback Distribution"],[],["","Negative Feedback","Other Feedback"],["TAP Air Portugal",22,179]]},{"type":"stackedColumnPercentChart","placeholders":{"clientName":"VC","metricName":"Facebook Share of User Questions with negative Feedback","timePeriod":"12\/07\/2017 - 12\/21\/2017","interval":"daily","notes":""},"metaData":{"dim1":{"labels":"PROFILES"},"dim2":{"labels":[["Questions with negative Feedback","Questions with negative Feedback"],["Questions without negative Feedback","Questions without negative Feedback"]]}},"data":[["Facebook Share of User Questions with negative Feedback"],[],["","Questions with negative Feedback","Questions without negative Feedback"],["TAP Air Portugal",12,33]]}]